Housing Needs Officer

2 weeks ago

London, Greater London, United Kingdom Triumph Consultants Ltd Full time

What's involved with this role:

Temporary Housing Needs Officer - Homelessness Prevention

Reference no:
Croydon 6878-1

Pay Rate:
£18.76 per hour PAYE

This opening assignment is for 6 months The purpose of the role is to provide a comprehensive housing advice /options/ statutory homeless service to those in housing need. A tailored service to address customers underlying causes of homelessness to produce long term solutions which will address their current and any future housing need.

Key responsibilities:

  • Carry out thorough, comprehensive, sensitive enquiries, fully involving the customer in the process, treating each case individually and examining all information carefully before reaching a decision
  • Provide a comprehensive housing information and advice service on rehousing options, occupation rights and obligations, mortgage default and any other causes of homelessness, preventing homelessness whenever possible
  • Helping the customer to make difficult decisions about their future housing including moving to areas with greater supply, which may be out of London, by providing high quality advice and information
  • Inform and advise customers on landlord/tenant issues, including identifying households needing to be referred to the Tenancy Relations service because of illegal eviction or harassment, or any other landlord/tenant offence, carrying out home visits when required.
  • Prevent homelessness and identify other housing solutions including negotiating with landlords to find solutions to impending homelessness such as the reduction in rent, use of DHP to cover rent arrears.
  • Assistance in defending possession action, which could include attending court.
  • Identifying barriers for customers being able to help themselves such as job/training opportunities. Finding solutions to these problems and working with the customer to overcome these obstacles. To include producing a personal housing plan for customers to follow and to refer to floating support services
  • Identifying child protection issues and referring cases to MASH
  • Identify safeguarding issues and referring cases to Adult social services.
  • Making negative section 184 decisions, including not eligible, not homeless, nonpriority and intentionally homeless and providing statutory advice and assistance where negative decisions are made

"Role Requirements" - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Qualifications:

  • Educated to a degree level or have an equivalent working experience in Housing or advice giving organisation or a busy customerfacing service.

Skills, Knowledge & Experience:

  • Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  • Knowledge of the issues faced by homeless households, the underlying causes of homelessness and the barriers to accessing accommodation.
  • Able to organise own workload effectively, work within agreed deadlines and prioritise urgent cases.
  • Able to think analytically and identify key casework issues to inform sound decision making.
  • Able to work under pressure and with customers who may exhibit challenging behaviour.
  • Able to work in a multidisciplinary setting and to build working relationships with internal and external agencies.
  • Excellent oral and written communication skills and ability to communicate internally and externally with customers and professionals involved in their support.
  • Able to provide a caring and responsive service to customers, listening to and understanding their individual needs and concerns and addressing those needs and concerns as far as possible within the given resource constraints.
  • ICT Skills: Basic IT skills including Microsoft packages or equivalent (e.g. G Suite).

_To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF_

_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._

Other "Essential Requirements" - Please check to ensure that your CV addresses the following items:


  • Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  • Your recent UK working experience going back at least 5 years, or full employment history if you have been w

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