Communications Assistant Apprentice

2 weeks ago

London, Greater London, United Kingdom Which? Full time

This role offers a competitive salary, hybrid working (5-8 days in the London office each month), 28 days holiday a year plus Bank Holidays and 11% pension after one year of service.

Salary £23,933 per annum

About the team


The Internal Communications team is responsible for creating informative and inspiring colleague communications across a range of written and digital channels.


As part of the wider Communications team (covering Press, Corporate Comms, Social and Events), we work closely with internal departments, including the Leadership team and CEO to make sure colleagues are aware of what is happening at Which? and understand our role in making life simpler, fairer and safer for all UK consumers.


About the role


Working within a close-knit Internal Communications team, you'll play an important role in assisting how we communicate with our colleagues.


As the Communications Assistant Apprentice, working towards a PR & Communications Assistant Apprenticeship Level 4 qualification, you will support the delivery of our internal communications strategy, working closely with the team to inform our employees of key developments within the business, and assist with delivering innovative and creative communications plans that contribute to employees' feeling informed and engaged with Which?'s purpose, mission and values.


Key responsibilities include:

  • Managing the Internal Communications mailbox, responding to queries and escalating any questions to the wider Internal Comms team where relevant.
  • Supporting the delivery of internal events, working closely with the Senior Internal Comms officer and Events team lead to plan content, encourage staff attendance and gather postevent evaluation.
  • Managing some of our internal channels; working closely with the Senior Internal Comms officer to source, update content and evaluate these channels; recommending improvements.
  • Working closely with the team to understand the requirements from different functions and support delivery of communications activity where required.
  • Providing support for any other activities needed within the team, as directed by the Senior Internal Communications Manager.
  • Work closely with the Senior Internal Communications Manager to develop evaluation methods for their areas of work and support overall IC reporting.

About you:

Are you passionate about writing and finding innovative ways to tell colleagues stories? Someone who is organised and keen to develop your skills within internal communications?

If so, then we'd love to hear from you.

In addition you will have:

  • Good planning skills, be delivery focused and able to work at pace
  • Good written and verbal communication skills
  • Ability to translate complex commercial, business and wider economic context into easily understandable information for colleagues
  • Knowledge of Google suite (Gmail, slides, sheets) or/and Microsoft Office (Outlook, Word, Excel)
  • Creative and innovative tactics and solutions for problems or issues
  • Confident in building strong relationships with a range of stakeholders
Experience with Content Management Systems is also desirable.

We also have these benefits for you to consider:

  • A generous 28 days holiday a year plus Bank Holidays
  • 35 hour working week
  • Award winning pension scheme when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
  • Discount site Sodexo which offers large %% off every day shopping
  • Annual Bonus (depending on employee and company performance)
  • Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
  • Free life assurance cover (worth at least 4 times your annual salary)
  • Free access to Which? member content and free access to Which? money and legal helplines
  • Work from (almost) anywhere" for 4 weeks of the year policy

Our interview process usually involves 2 stages:

  • Sometimes a chat with a recruiter or hiring manager by phone (typically 30 minutes), followed by
  • An interview on Google Meet (approximately 4590 minutes) consisting of values and experiencebased competency questions and a role related task on a laptop

About Which?
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Read all about us on our website.

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