Retail Duty Manager

2 weeks ago

London, Greater London, United Kingdom Centre People Full time £32,000
A Japanese cultural hub based in London is looking for a Retail Duty Manager to join their office.
The ideal candidate should have +3 years' experience in retail management (in high-end retail) including team management experience.
Understanding of Japanese culture and some Japanese skill would be advantageous.

MY45615

TYPE:
Permanent, full-time, Shift

WORKING HOURS:
Monday to Friday, 8 hours per day

SALARY:
£32K depending on experience

START:

ASAP

LOCATION:
London (some possibility for remote work by agreement with the line manager (e.g.

, 1 day per week after training completed) Retail Duty Manager Responsibilities:

Retail

  • Manage and motivate the team to ensure a focus on customer service and selling to achieve targets
  • Stay up to date with and ensure team promotes all facilities, exhibitions, events, and product lines
  • Ensuring excellent execution and maintenance of retail displays across The Shop and assist with setting up visual displays in Shop, booths and windows. Shop and Online Shop Operations
  • Carry out daily operational checklists to ensure efficient and safely operation of retail environment and team
  • Provide the team with a morning briefing and handover briefing at the beginning and end of both shifts
  • Handle on-site and online customer inquiries, complaints, refunds, and exchanges.
  • Support the operational implementation of any Shop promotions or experiences on the Shop floor. Team Management
  • Provide daily supervision of team Health, Safety & Security
  • Ensure in the team complete induction and compliance training
  • Ensure accident and incident reporting procedures are understood and complied with by Team
  • Support front-of-house security and safety and liaise with the security team according to procedures
  • Ensure that the Shop, including back of house areas, are always fully compliant with trading standards legislation, health & safety legislation, fire and security standards and any other legal requirements Retail Duty Manager ideal Experience:
  • Over 3 years' experience in retail management (in high-end retail) including team management experience
  • Excellent written and spoken English
  • Bachelor's degree or equivalent
  • Experience of working in a managerial or duty manager role in a high-end retail sales focussed brand setting
  • Experience in and ability to lead and motivate a team
  • Excellent interpersonal skills and lead by example to ensure a welcoming customer experience
  • Know how to resolve incidents and resolve customer complaints to a satisfactory outcome
  • A sensitivity to and understanding of Japan and Japanese cultures
  • Proficiency in using EPOS and other retail related systems
  • Good level of proficiency of all MS Office suite systems
  • Exceptional attention to detail and focus
  • Effective collaborator, able to work with colleagues across the organisation
  • Ability to create a climate where professional learning and personal growth are actively encouraged and valued
  • Exceptional standard of customer service through well-established and effective communication skills
  • Ability to multi-task and prioritize work, whilst paying attention to detail
  • Strong organizational, planning, and problem-solving skills and excellent time management skills.
Other relevant training, licences and certification are advantageous including First Aid, Food Hygiene, Health & Safety and Fire warden training beneficial

  • Experience of visual merchandising advantageous
  • Other language skills, including Japanese, would be advantageous All applicants must have the right to work in the UK as the Company is not able to offer visa support. #J-18808-Ljbffr

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