Gp Receptionist

2 weeks ago

Nottingham, Nottingham, United Kingdom Lime Tree Surgery Full time

About us:


We are a small, friendly team within a busy, vibrant GP Practice, which has recently been rated as 'Outstanding' by the Care Quality Commission.

We have a proven track record of good staff retention, as we work hard to maintain a supportive working environment.

We pride ourselves on going the extra mile for our 4000 patients.

We are located close to J26 of the M1 and there is a reliable local bus service with easy access to the City Centre.

- is required to be a polite, caring and compassionate team player, with excellent verbal and written communication skills. Basic IT skills are essential, but clinical system training will be provided.
- will take on the following part-time post of 12 hours per week over 3 days:
Mondays - 2.30pm - 6.30pm;
Tuesdays - 2.30pm - 6.30pm;
Wednesdays - 7.45am pm

Flexibility to cover holiday and sick leave is required for the smooth running of the Practice.

Job summary:


Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.


Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.


Job responsibilities include:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice by acting as their first point of call.
  • Deal with all general enquiries, explain procedures and make new and followup appointments.
  • Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and nondisruptive manner.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures and paperwork are completed.
  • Handling telephone and facetoface requests for appointments and making the appointments on the computerised appointments system.
  • Book in patients and ensure other visitors sign in when they arrive at the surgery.
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Enter requests for home visits onto the visits rota, ensuring to carefully record all relevant details and referring to duty doctor where necessary.
  • Advise patients of the results of routine tests.
  • Give completed prescriptions to patients and to local pharmacies who collect them.
  • Telephone or write to patients to arrange for routine appointments, e.g. for immunisations or annual health checks.
  • Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
  • Photocopy paper records requested under GDPR.
  • Scan and file paper records
  • Monitor fridge temperatures.
  • Receive and check deliveries.
  • Book patient transport if required (taxi or emergency ambulance).
  • Enter patient information on to the computer as required.
  • Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.

Premises:

  • Open up premises at the start of the day when first to arrive, deactivate alarm and make all necessary preparations to receive patients.
  • When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
  • Ensure that all new patients are registered onto the computer system promptly and accurately
  • To assist the Practice Manager to achieve targets and deadlines set by NHS England or the CCG and the Practice.
  • Undertake any other additional duties appropriate to the post as requested by the partners or the Practice Manager.

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this job description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practic

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