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Delivery Services Advisor Team Leader
4 months ago
Delivery Services Advisor Team Leader
Our distribution team are currently looking for a Team Leader to support the Delivery Services department within our Knightsbridge store.
This position works varied shifts between 7am and 9pm across any 5 of 7 days a week with regular weekend work.
About The Role
In this role as team leader, you will support and report to the Manager in the day to day running of the department ensuring that all KPI's and objectives are met.
This will include working with the Sales Advisors on the store floor, Couriers and your Dispatch and Delivery colleagues to manage the smooth running of all deliveries.
This would also include:
- Dealing with tight deadlines with conflicting priorities.
- Responsible for checking all tasks are carried out correctly according to department procedures.
- Investigating customer service complaints and escalate where appropriate
- Supporting with Financial Reporting and Analysis.
About You
You'll be passionate about the customer experience and motivated to work with others to deliver a seamless customer service experience.
About Us
Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe.
Our Promise to You
Help us make the impossible possible for our customers and we'll do something remarkable for you.
As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our busi-ness.
In return, you'll receive an excellent benefits package, including a company pension, flexible work-ing, 25 days' holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.
**Uniquely You