Technical Support Advisor
2 weeks ago
Working within the Technical Support team, this role will involve proactive investigation, fault finding, problem-solving, troubleshooting, and resolution of customer support requests.
The role also gives the opportunity to be part of an out-of-hours rota providing customers with emergency support outside of usual office hours.
Client Details
Growth tech business based in Watford with huge growth plans in place for the next 12 months following acquisition.
Description
- The proactive investigation, faultfinding, problemsolving, troubleshooting, and resolution of support requests.
- Create an audit trail of the support request using our CRM systems.
- Liaising with mobile network providers
- Assisting internal & external teams with their queries
- Delivering monthly quality & quantity targets
Profile
In order to be considered you must have the following:
- Customer service experience
- Fluent English speaking
- Excellent communication skills both written and verbal
- Ability to understand, diagnose and assist in a busy support environment
- 5 GCSEs (or equivalent) at grade A-C including Maths, English, and Science
- PC Literate, including Word, Excel, and Email
- Good organisation skills
Desirable Skills & Qualifications:
- Interest in gaming/technology
Electronic principles
- BTEC, ONC, or similar qualification passed or in progress
- Experience with mobile telecommunication equipment
- Foreign language skills (Dutch/French/Swedish)
Job Offer
- Full technical training and support
- Salary increase +£500 every 6 months
- Competitive benefits package including 25 days annual leave (plus 8 bank holidays)
- Hybrid working dependant on shift pattern
Choice of shift pattern:
- Core 8:30am6pm Monday to Friday
- Core+ 8:30am6pm Monday to Sunday (2 days in lieu)
- Flex Early/Flex Late 5am11pm dependant on shift Monday to Sunday (2 days in lieu)
NB:
Flex shifts are fully remote
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