Operations Team Manager

2 weeks ago


Ellesmere Port, Cheshire, United Kingdom Charterhouse Recruitment Services Full time

GROUP OPERATIONS TEAM MANAGER


Charterhouse Recruitment are proud to be partnering with our client who are growing due to the expansion of their products and services and the demand for these have skyrocketed Our client is a leading travel provider with a global reach who provide uniqueand tailored travel services for both their clients and customers.

They have an excellent reputation in the industry, and they partner with some of the world's leading brands within the travel trade, so this is a brilliant opportunity to join a leading team.


All the team are infectiously passionate about what they do, and they are looking for like-minded talented people to join them, as they continue this exciting journey.

If you are looking to join a company who promotes and supports career growth, offers opportunitiesand excellent company benefits, this could be the right move for you

WHAT YOU WANT TO KNOW:

  • Salary of £34,000 plus bonus and benefits
  • Monday to Friday working hours working on a rota basis between the hours of 8am and 9:30pm
  • 25 days holiday plus bank holidays
  • Hybrid and flexible work options available
  • Companywide annual bonus scheme
  • Travel opportunities and discounts
  • Lots of company wellbeing benefits
  • Pension contribution matched.

A SNAPSHOT OF THE GROUP OPERATIONS TEAM MANAGER'S DAY:

  • Positive motivating a busy team in a contact centre environment on a daily basis and leading on team meetings, buzz sessions etc.
  • Managing daily workloads for the team ensuring everyone knows which jobs they have been allocated
  • Ensuring the rota is fully covered across all shift patterns
  • Creating and implementing personal development plans
  • Deal with escalations within the team collaborating with the wider business to ensure these are resolved
  • Be involved in process improvements
  • Be involved with training of team members alongside the inhouse training team
  • Be involved with new project management within operations
  • Monitor and report on productivity on a daily and weekly basis
  • And much, much more This is a very busy and rewarding position within the business.

SKILLS/EXPERIENCE REQUIRED TO BE SUCCESSFUL IN YOUR APPLICATION:

  • Have previous experience in an operations management role
  • Have experience of working within the travel industry would be highly desirable but not essential
  • Be a positive team manager who enjoys motivating people in being the best they can be
  • Be a supportive team player who is approachable and patient
  • Be commercially aware and be able to ensure results are delivered
  • Confident in working with key stakeholders and other management to achieve company goals
  • Be able to analyse and gather information and report this back to the wider team
  • Have good working knowledge of MS Packages including Teams as the business has offices overseas.
We will look forward to speaking with you

  • Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments._
  • At Charterhouse Recruitment we are committed to protecting your personal data._


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