Student Services Assistant

1 week ago


Liverpool, Liverpool, United Kingdom Kaplan International Full time

Student Services Assistant

Reference number:
JR239242

Location:
Liverpool

Working pattern:
Full Time, 37.5 hours per week

Contract Type:
Permanent

Number of roles:1

Salary:
£23,000 per annum

We are looking for a Student Services Assistant to join our team.


Based on the frontline reception area of our school, you'll be assisting and working alongside the Student Services Manager, taking care of all day-to-day school administration, ensuring that all students and visitors receive a friendly welcome and the highest quality of customer care.


This is an excellent opportunity for an outstanding Customer Service professional, who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here.

What you'll bring to the role

  • Experience in administration work (preferably in an ELT environment)
  • Experience in working in a customerfacing environment
  • Ability to deal with and resolve a high volume of queries efficiently
  • Ability to find and present solutions to problems
  • Ability to relate to and build rapport with international students

What we do
Every year, Kaplan International Languages (KIL) helps students from various countries to develop and improve their English language skills.

With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world.

Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals.

We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs.

What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

  • 28 days annual leave
  • Big discounts on Kaplan courses for you and your family
  • 24/7 confidential helpline providing counselling and other support services
  • Company pension contributions
  • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
  • Medicash Health Cash Plan
  • Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time._

How to apply

Additional Application Information
Applicants must be able to provide proof of eligibility to work in the UK. Applicants working outside the UK may be required to produce a police check from the relevant country.

Application Support
**Disability Confident Scheme and Reasonable Adjustments

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