Resource Planner

1 week ago

Farnborough, Hampshire, United Kingdom Philips Full time

Job Title:
Resource Planner

We now have an exciting new opportunity within Philips Healthcare working in our busy Services Support Centre.

Are you up for the challenge?
We are seeking an exceptional individual to take the role of Services Support Centre Resource Planner.


You will be an excellent problem solver, working as a team to ensure you deliver the optimal solution in all instances, remaining calm under pressure whilst imparting total confidence with our customers.

Please note, this role will initially be based in our Guildford office.

We have plans to relocate this office to create a better working space for all of our employees and as a result, from the beginning of 2021 your new work location will be Farnborough, Hampshire.


You are responsible for

  • Ensuring appropriate management of field capacity, to allow for correct scheduling by planning resource team.
  • Liaising with the various functions of the Service Support Centre to provide the best solution that balances the customer need against the business requirements.
  • Assigning and dispatching Field Services Engineers (FSE's) based on the advice from an onsite technical helpdesk taking into consideration the FSE's location, workload and urgency of the situation.
  • Coordinating orders of spare parts if required and keeping the customer and engineers informed at every stage.
  • Ensuring customers are aware of the status of their call and the actions taking place.
  • Managing the progress of the customer call until resolved, communicating with various colleagues, you may need to escalate the situation if you encounter problems meeting the service level agreement.

You are part of the Service Support Centre in the Health Systems Business at Philips.

You will report into the Reactive Planning Team Leader directly.

To succeed in this role, you should have the following skills and experience

  • Resilient and confident character, with excellent problem solving skills
  • A proactive and 'Can do 'attitude.
  • Prepared to take ownership of customer problems through to completion.
  • Demonstrated commitment to satisfy customers, able to build trust and confidence.
  • Ability to work as an individual and as part of a team.
  • Ability to manage workloads and priorities. Good organizational skills
  • Ability to work to predetermined targets and timescales
  • Computer Literate, I.T skills, experience with excel/word
  • Some experience of having working within the Health Care Sector.
  • The ability to work well under pressure, and while managing a high volume of telephone calls.

In return, we offer you

  • A competitive salary
  • Access to a wide variety of Company benefits, including matched pension contributions, and the option to purchase additional holiday
  • Learning and Development opportunities through our Philips University
  • Familyfriendly policies which offer enhanced maternity and paternity schemes
  • The Philips Employee Shop which allows employees to buy Philips products at discounted prices
  • Monthly activities that promote health and wellbeing
  • Social Events a dedicated Sports & Social committee promoting a host of social events throughout the year
  • An Employee Assistance Program is available for all Philips employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24 /7 and is completely confidential

Why should you join Philips?
Working at Philips is more than a job.

It is a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum.

Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.


To find out more about what it is like working for Philips at a personal level, visit the Working at Philips page on our career website.

Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.


Equal opportunities
LI-EU

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