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Consumer Duty Executive

3 months ago

Redhill, Surrey, United Kingdom Axa Full time

Description:


Reporting to the Consumer Duty Programme Team, this is an ideal role for someone who wants to join a fast-paced programme team working to update products and processes in adherence to the FCA's Consumer Duty Regulations over travel, motor, and home insurance areas.


The role will support and assist the Programme team in updating and completing several varying business processes relating to products and their distribution.

Including
- reviewing policy wording,
- updating product withdrawal processes,
- updating fair value assessments to consider potential harm and vulnerable customers, and
- following frameworks to assess product health and distribution compliance,


There will be particular focus on product governance and regulatory change activity, and so a passion for 'customer first' is essential, as well an ability to analyse data.

The role will also support on working group sessions to contribute to the Programme planning and RAID items (supported by a project manager) to continually inform business sponsors of programme progress and any blockers or escalations.

Supporting the Consumer Duty Programme Team (and specifically the Product Workstream) with updates to products and services based on the consumer duty regulations, including:

  • Regulatory change implementation.

This could include, naming a few examples:
policy document review & amendments, sales journey review & amendments and data and market analysis.

  • Product governance and distribution oversight administration. This will involve working with the Product and Proposition Manager and Commercial Governance Manager on product reviews and distribution reviews.
  • Customer & market research. Deskbased research, survey analysis, competitor benchmarking, focus groups and externally commissioned research to inform the business and product direction.
  • Project management support and administration. Identifying risks, issues, assumptions, and dependencies; contributing to planning and forecasting the completion of work; escalating any blockers and completing status reports.
Senior Managers & Certification Regime

  • The aim of the Senior Managers and Certification Regime (SM&CR) is to reduce harm to consumers and strengthen market integrity by making individuals more accountable for their conduct and competence.
  • The SM&CR is a catalyst for change, an opportunity to establish healthy cultures and effective governance in firms by encouraging greater individual accountability and setting a new standard of personal conduct.
  • As part of this, the SM&CR aims to:
  • encourage a culture of staff at all levels taking personal responsibility for their actions
- make sure firms and staff clearly understand and can demonstrate where responsibility lies

  • You must act with integrity

Qualifications:

Technical/Functional Knowledge, Skills, and Abilities

  • Proficient in Word, Excel, PowerPoint, and Adobe as a minimum. SharePoint and any design/videobased software would be beneficial but not essential.
  • Time management, organised approach to work and multitasking.
  • Has commercial acumen, is a creative thinker, product governance & regulatory understanding and a customerfirst mindset.
  • The ability to evaluate internal and external information.
  • Ability to work in a fastpaced, busy environment and able to work on multiple projects, across multiple sales & marketing topics.
  • Strong interpersonal skills.
  • Experience of delivering to tight deadlines and working as part of a team.
  • Ability to challenge assumptions and established views, supported by robust logic and evidence.
  • Previous handson policy wording review/interpretation.
  • Ideally have experience within the travel insurance arena and a strong awareness of varying distribution methods and the impact these have to the product.
  • Awareness of regulation impacting UK & I insurance business, especially Consumer Duty.
  • Ability to analyse varying data sets.
  • Strong presentation skills with confidence and ability to present to a wide range of stakeholders along with the ability able to communicate info clearly, concisely and in simple language.

What we offer:


AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners' role is also to implement innovative solutions emerging from the AXA Innovation unit.

Our mission is to help our Corporate clients to enrich their customers' experience, with more than 9,000 employees at their service anywhere, anytime.

What We Offer

One of the best things about joining AXA is our rewards package.

At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.


You can expect to receive:

  • Competitive annual salary of up to £35,000 pro rata
  • Fixed Term Contract
  • Remote working considered (normally Hybrid)
  • Annual company & performancebased bonus
  • Group Perso