Regional Control Desk Operator

2 weeks ago

Folkestone, Kent, United Kingdom Kent Police and Essex Police Full time

Location of Role:
Folkestone

Advert Closing Date: 30/11/2023

Salary:
£25,188.00

Part/Full Time:
Full Time

Contract Type:
Permanent

Working Pattern: 24/7 shift

Weekend/Evening Working:
No


Opportunities for support staff have become available at the Regional Control Desk (RCD) based at the Channel Tunnel UK terminal in Folkestone.


You will be working within a control room that is unlike any other, as the Regional Control Desk is an environment that has direct responsibilities in supporting Counter Terrorist Border Policing Officers in their core function of identifying, disrupting, and examining persons of interest as they travel through Kent borders into and out of the European Union.

You will be required to use various policing IT packages in order to fulfil your role.

Previous experience in using Athena, PNC, Storm and PND will be a distinct advantage, although not essential since suitable training will be provided.

Previous experience of call handling or experience in a contact call centre is also desirable.


You will provide evidence of the following skills/experience; efficient computer skills, including Microsoft Office packages, good communication skills, resilience when working under pressure and an ability to work as a team.


This is an opportunity to work closely with Governmental Organisations and other partner agencies, including other Police Forces around the United Kingdom, so being able to communicate effectively within and outside the organisation is essential.

You can help make a positive difference to the transient population that travel through Kent ports as we protect the public and our national security by preventing, deterring and investigating terrorist activity.


You will be dealing directly with police officers, carrying out investigative functions on persons who travel through Kent, dealing with national units who alert the regional control desk of persons who may be traveling through our border, who are of interest to national security or wanted by other forces around the United Kingdom.

A thorough understanding of research methods and can fully utilise these for a range of research projects

Well-developed decision-making skills.

Has a good understanding of the work done by Counter Terrorism Policing in Kent

Has up to date knowledge of current Counter Terrorist threats to the United Kingdom

Has an understanding of the United Kingdom Government's CONTEST strategy


This role also holds additional responsibilities where you would be required to relocate to a dedicated Incident Command Centre located within the Channel Tunnel UK Terminal to facilitate the flow of information during any major incident that requires an emergency service response within the tunnel system.

Full training will be provided for this function.


To fully understand and appreciate this unique and complex border role, a visit to Longport Police station can be arranged.


Kent Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £29,073.00.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.


Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area.

If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK.

All applicants must have lived in the UK continuously for the past three years.

Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.

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