Credit Control Representative

2 weeks ago


Portsmouth, Portsmouth, United Kingdom Markerstudy Full time

Overview:

Credit Control Representative - Portsmouth


This is a fantastic opportunity for someone to work within a dynamic environment supporting the Finance team in the successful recovery of unpaid insurance premiums.

This role also benefits from a monthly cash collection bonus.

Responsibilities:

Duties Include:

  • Effectively handle all calls (inbound and outbound), to maximise cash collection through the provision of effective and efficient communication and negotiation skills.
  • To maximise cash collection whilst providing excellent customer service by handling calls, resolving queries and negotiating payment plans.
  • Establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image.
  • Ensure all Credit Control report work is completed within the accuracy standards of the department without the need for supervision or assistance.
  • Contribute to the achievement of team and operational targets.

Qualifications:

Skills and Experience:

**_
Essential_**- Strong negotiation skills.

  • Ability to handle difficult calls.
  • Confident communication skills at all levels.
  • Ability to remain motivated in a changing working environment.
  • Works on own initiative.
**_
Desirable_**- Experience of working in a contact centre, or customer service environment.

  • Previous experience of debt recovery.
  • Basic knowledge of insurance products and principles.
  • Experience of working on multiple systems & confident using Excel

Working Hours:

  • 9am to 5pm week days
  • 9am to 1pm Saturdays. 1 in 3 Saturdays

Hybrid Working

What are we doing to help us build a thriving, inclusive community?


Our ambition is to build a more diverse, equal and inclusive workplace for everyone and we have a mission statement in place to reinforce our commitment.

However, that's the easy part

Our key challenges are

  • How we continue to nurture positive behaviours in our own culture to foster healthy, happy and collaborative colleagues where performance is recognised and differences celebrated.
  • How we strive to build our own internal community to better reflect the diverse communities we serve.
To help us achieve this, we have recently established an employee network called

#WeAreMarkerstudy - a body of proactive colleagues with diverse interests and experiences, who have volunteered themselves to be part of a driving force for positive change.


Change won't happen overnight or without the support of our colleagues, but we are now in a good position to make realistic and manageable plans in order to see them flourish in the future.


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