Current jobs related to Client Onboarding Team Member - Southport, Sefton - Fletchers Solicitors

  • Client Onboarding Specialist

    1 month ago

    Southport, Sefton, United Kingdom Fletchers Group Full time

    Job OverviewPosition: Onboarding Team MemberCompensation: £21,840Work Arrangement: Southport/HybridThe Onboarding Team Member plays a crucial role in ensuring that our clients are at the forefront of our operations. This position requires a motivated and enthusiastic individual who is dedicated to delivering exceptional customer service. The primary...

  • Client Onboarding Specialist

    1 month ago

    Southport, Sefton, United Kingdom Fletchers Group Full time

    Job OverviewPosition: Onboarding Team MemberSalary: £21,840Location: Southport/HybridThe Onboarding Team Member plays a crucial role in ensuring that our clients are prioritized in every aspect of our service. This position requires a motivated and enthusiastic individual dedicated to delivering exceptional customer support. The primary responsibility...

  • Client Onboarding Specialist

    1 month ago

    Southport, Sefton, United Kingdom Fletchers Group Full time

    Job OverviewPosition: Onboarding Team MemberCompensation: £21,840Work Arrangement: Southport/HybridThe Onboarding Team Member plays a crucial role in ensuring that our clients experience exceptional service from the outset. This position requires a motivated individual who is passionate about delivering outstanding customer support. The primary...

  • Client Onboarding Specialist

    1 month ago

    Southport, Sefton, United Kingdom Fletchers Group Full time

    Job OverviewPosition: Onboarding Team MemberCompensation: £21,840Work Arrangement: Southport/HybridThe Onboarding Team Member plays a crucial role in ensuring that our clients remain central to our operations. This position requires a motivated and enthusiastic individual dedicated to delivering exceptional customer service. The primary responsibility...

  • Client Onboarding Specialist

    1 month ago

    Southport, Sefton, United Kingdom Fletchers Group Full time

    Job OverviewPosition: Onboarding Team MemberCompensation: £21,840Work Arrangement: Southport/HybridThe Onboarding Team Member plays a crucial role in ensuring that our clients remain central to our operations. This position requires a motivated and enthusiastic individual who is dedicated to delivering exceptional customer service. The primary...

  • Client Onboarding Specialist

    1 month ago

    Southport, Sefton, United Kingdom Fletchers Group Full time

    Job OverviewPosition: Onboarding Team MemberCompensation: £21,840Work Arrangement: Southport/HybridThe Onboarding Team Member plays a crucial role in ensuring that our clients experience exceptional service from the very beginning. This position requires a proactive and enthusiastic approach to customer support, focusing on guiding clients through the...

  • Restaurant Operations Supervisor

    1 month ago

    Southport, Sefton, United Kingdom Bistrot Pierre - Midlands Team Member Full time

    Join Our Dynamic TeamWe are thrilled to present an opportunity for you to become a vital part of our enthusiastic restaurant crew as a Restaurant Operations Supervisor. Our commitment lies in delivering exceptional experiences for our guests within a friendly and inclusive atmosphere.Perks You Will Enjoy50% discount for friends and family on our exquisite...

  • Kitchen Team Member

    1 day ago

    Southport, Sefton, United Kingdom Stonegate Group Full time

    About UsWe're a leading operator of pubs, bars, and late-night venues in the UK, with a portfolio of well-known brands like Slug & Lettuce, Be At One, and Popworld. Our pubs offer a warm and welcoming environment where you can enjoy live sport, a proper pint, or delicious pub food.Our CultureWe take pride in providing a great experience for our guests and...

  • Kitchen Team Member

    1 day ago

    Southport, Sefton, United Kingdom Stonegate Group Full time

    About UsWe're a leading operator of pubs, bars, and late-night venues in the UK, with a portfolio of well-known brands like Slug & Lettuce, Be At One, and Popworld. Our pubs offer a warm and welcoming environment where you can enjoy live sport, a proper pint, or delicious pub food.Our CultureWe take pride in providing a great experience for our guests and...

  • Senior Team Supervisor

    1 month ago

    Southport, Sefton, United Kingdom Holistic Support Services Full time

    Senior Team Supervisor - Children's Residential CarePosition Overview:We are seeking a dedicated Senior Team Supervisor for our established Ofsted registered service.The successful candidate will collaborate closely with our management team and must possess a Level 3 Diploma in Children's Residential Care.This is a full-time role requiring relevant...

  • Culinary Support Team Member

    1 month ago

    Southport, Sefton, United Kingdom Bistrot Pierre Full time

    Join Our Team at Bistrot PierreWe are on the lookout for a committed Culinary Support Team Member to become part of our vibrant kitchen team at Bistrot Pierre. Our establishment is known for its inviting atmosphere where every staff member contributes significantly to providing an outstanding dining experience for our guests.What We Offer:Delight in freshly...

  • Culinary Support Team Member

    2 weeks ago

    Southport, Sefton, United Kingdom Bistrot Pierre Full time

    Join Our Team at Bistrot PierreWe are on the lookout for a committed Culinary Support Team Member to become part of our vibrant kitchen team at Bistrot Pierre. Our establishment is known for its inviting atmosphere where every staff member contributes significantly to providing an outstanding dining experience for our guests.What We Offer:Delight in freshly...

  • Part Time Team Member

    21 hours ago

    Southport, Sefton, United Kingdom Vintage Full time

    About UsVintage Inns is a charming collection of rural pubs offering a warm welcome and excellent service. As a Part Time Team Member, you will become a master of all trades, supporting our restaurants, kitchen, and bar.What We OfferFlexible shifts to fit around you33% discount across all our brands, including Miller & Carter, Toby Carvery, and All Bar...

  • Part Time Team Member

    18 hours ago

    Southport, Sefton, United Kingdom Vintage Full time

    About UsVintage Inns is a charming collection of rural pubs offering a warm welcome and excellent service. As a Part Time Team Member, you will become a master of all trades, supporting our restaurants, kitchen, and bar.What We OfferFlexible shifts to fit around you33% discount across all our brands, including Miller & Carter, Toby Carvery, and All Bar...

  • Culinary Support Team Member

    2 weeks ago

    Southport, Sefton, United Kingdom Bistrot Pierre Full time

    Join Our Culinary Team at Bistrot PierreWe are excited to announce an opportunity for a committed Culinary Support Team Member to become part of our vibrant kitchen staff at Bistrot Pierre. Our establishment is dedicated to providing a warm and inclusive atmosphere where each team member contributes significantly to delivering an outstanding dining...

  • Culinary Support Team Member

    1 month ago

    Southport, Sefton, United Kingdom Bistrot Pierre Full time

    Join Our Culinary Team at Bistrot PierreWe are excited to announce an opportunity for a committed Culinary Support Team Member to become part of our vibrant kitchen staff at Bistrot Pierre. Our establishment is dedicated to providing a warm and inclusive atmosphere where each team member contributes significantly to delivering an outstanding dining...

  • Culinary Support Team Member

    1 month ago

    Southport, Sefton, United Kingdom Bistrot Pierre Full time

    Join Our Culinary Team at Bistrot PierreWe are on the lookout for a committed Culinary Support Team Member to enhance our vibrant kitchen crew at Bistrot Pierre. Our establishment prides itself on creating a warm and inclusive atmosphere where each team member contributes significantly to providing an outstanding dining experience for our guests.Why Work...

  • Culinary Support Team Member

    2 weeks ago

    Southport, Sefton, United Kingdom Bistrot Pierre Full time

    Join Our Culinary Team at Bistrot PierreWe are on the lookout for a committed Culinary Support Team Member to enhance our vibrant kitchen crew at Bistrot Pierre. Our establishment prides itself on creating a warm and inclusive atmosphere where each team member contributes significantly to providing an outstanding dining experience for our guests.Why Work...

  • Restaurant Team Members Front of House

    2 weeks ago

    Southport, Sefton, United Kingdom British Garden Centres Full time

    Job Title: Restaurant Team Members Front of HouseJob Type: Part-timeHours: 16 hours per week, including weekendsAbout the Role:We are seeking a friendly and confident Restaurant Team Member to join our team at British Garden Centres. As a Restaurant Team Member, you will be responsible for delivering exceptional customer service and creating a memorable...

  • Restaurant Team Members Front of House

    2 weeks ago

    Southport, Sefton, United Kingdom British Garden Centres Full time

    Job Title: Restaurant Team Members Front of HouseJob Type: Part-timeHours: 16 hours per week, including weekendsAbout the Role:We are seeking a friendly and confident Restaurant Team Member to join our team at British Garden Centres. As a Restaurant Team Member, you will be responsible for delivering exceptional customer service and creating a memorable...

Client Onboarding Team Member

3 months ago

Southport, Sefton, United Kingdom Fletchers Solicitors Full time

Client Onboarding Team Member
**Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Client Onboarding Team Location Southport/ Hybrid

  • Salary £19,838 plus Incentives and Bonus**
    At Fletchers we offer clear pathways for progression into a Legal, Operations or Leadership roles


If you are looking for a great company and a career that offers clear pathways for Progression, whether you are looking for a Legal, operations or Leadership roles, Fletchers can support you and your goals.

Our Client Onboarding team help thousands of people each month who believe they have suffered from a medical mistake.

They are responsible for explaining all the important funding and insurance information to the clients and guiding them through the sign-up process once their case is accepted for further investigation.

The team deal with the full spectrum of clients, incidents, and injuries from surgical errors to cosmetic and dental issues, all the way through to serious, life changing negligence.

It is a great introduction to Medical Negligence law. Throughout every call, empathy and client care are always of the utmost importance. We are privileged those clients have trusted us with their potential case.

In return Fletchers can offer:

  • Competitive salary
  • Monthly Incentives
  • Pension scheme with taxefficient salary sacrifice option
  • Life Assurance Policy
  • Medicash policy to cover some Dental, optical and other medical expenses.
  • 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment.
  • Enhanced company sick pay scheme
  • Flexible, agile working environment with a positive worklife balance
  • Varied calendar of funded company social events
  • Monthly voucher awards

Our People:

We have golfers, runners, video game heroes, movie buffs, musicians, and every other variety of people.

We have family people, single people, happy people, you will find a friend here We have a recommendation scheme, bring your friends along and get yourself a referral fee for each one Our people are at the heart of everything we do We take pride in the results gained for our clients and go the extra mile to get justice.

Fletchers are an employer of choice, rated a top 80 Law Firm by the Times.

We believe that diversity drives innovation, we are all different people aiming for the same goal to get our customers the compensation they deserve.

Our culture drives our employees to achieve the best, not only for the customers but for their own growth, development, and wellbeing.

This is a great opportunity for someone looking for a career, come in and check us out, worst case scenario
- you find out all the things we say are true (which you will) and you are a perfect fit. Do not be scared of change you have to move on and grow we encourage it here a Fletchers with loads clear pathways for progression. If you have got the talent, ambition and focus and are looking for a stimulating and rewarding career with the opportunity to grow and develop, a workplace where you are a valued member of the team and not just a number, we would love to hear from you

Role Profile:

Main Responsibilities:

  • Confirming all personal details on file ensuring we have the correct information for our legal documents allowing us to progress their case to the legal team for investigation.
  • Developing and maintaining knowledge of claims process for Medical Negligence.
  • Understanding and discussing our funding and insurance information.
  • Answer any queries or concerns our clients may have independently where possible with the use of our inhouse FAQ document.
  • Communicate with our legal team where necessary to progress cases.
  • Make amendments to our sign up/ medical consent forms where required.
  • Building rapport with clients ensuring all accurate information is taken and entered onto the Proclaim file management system.
  • Monitoring own task list making sure all enquiries are contacted daily to chase the client for instructions.
  • Work well together in a team environment.
  • Ensure individual targets/KPIs are met monthly.
  • Manage and resolve client complaints.
  • Action all post on files and deal with accordingly.
  • Assisting others with any other duties as and when required.
  • Liaising with supervisors where necessary.
  • Adhering to GDPR & Fletchers processes.
  • Any other adhoc duties as requested by your Team Leader or Head of Department

Essential Skills and Experience:

  • Call Centre experience or customer facing experience.
  • A willingness to learn and develop.
  • Excellent verbal, written communication, and telephone skills.
  • Exceptional attention to detail
  • Team player
  • Microsoft Office
  • Exceptional customer service skills
  • Good listening and organisational skills
  • Grade A C in GCSE English language
  • Drive, Ambition, and abil