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Support Administrator

3 months ago

Enfield Town, Greater London, United Kingdom Stephen James Automotive Limited Full time

Support Administrator (Warranty) - Part time
Stephen James BMW Group is looking for a Support Administrator to join our Warranty team.

This is a great opportunity develop your skills with one of the world's most admired brands in the automotive industry.


Your role
As the Support Administrator, you will be responsible for providing support and administration to the Warranty team. You will initially perform tasks related to the warranty claims of vehicles.

The main duties of the role include.

  • Assist in the smooth and efficient running of the warranty department.
  • Ensure job cards are correctly documented.
  • Control and process warranty claims accurately and in a timely manner.
  • Checking technician write ups and recall campaigns against warranty claim
  • Ensure the correct labour rate is applied to all claims.
  • Raise any discrepancies with Technician.
  • Prepare accurate invoices for warranty claims.
  • Ensure that all records are properly managed and filed correctly to assist with audits.

Your profile

  • Methodical with good administration skills
  • Interest in administration and Warranty claims
  • Basic /Intermediate Microsoft Office skills and confident working with IT and inhouse operating systems
  • Able to handle tasks that are repetitive in nature, whilst still maintaining a high level of accuracy
  • Must be eligible to work in the UK.

About Stephen James


Stephen James Group is an established authorised BMW and MINI franchise with dealerships in North and Southeast London and Kent.

As an employee-owned company, our staff hold to our 5 Core Values of providing Unrivalled Service to customers and colleagues, Unquestionable Honesty, People Obsession, Outrageous Creativity and Giving Back to the community.


Our teams, whether in customer facing roles or our workshop, are amazing - we're passionate about making Stephen James a simple, easy, and enjoyable place to do business, through a team of people that want to create a great experience for the customer.

Ensuring that we are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of our local communities gives us a great opportunity to provide a relatable service from people who are experts in the automotive industry.


Salary and hours.

£12,636 per annum

Working hours, Monday - Friday, 9.30am - 2pm (22.5 hours per week)

Benefits
Stephen James values our employees and invests in personal development and training.

In addition, offering these market leading benefits to all our colleagues:

  • Long service awards enhanced holiday entitlement
  • Discount schemes with popular retailers helping you save more
  • Employee Car Ownership Schemes for yourself and family
  • Employee Assistance programme your wellbeing is important to us
  • Access to private healthcare we put health prosperity at the forefront
  • Pension scheme and life assurance confidence in your future