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Application Specialist

3 months ago

Derby, Derby, United Kingdom Babington Full time

Application Specialist
Babington is committed to developing better futures for individuals, organisations, and society.

For us that means developing your skills and creating opportunities for individuals and organisations to perform at their very best.


We're looking for an experienced Application specialist to join our busy IT team, empowering Babington to deliver on our purpose, vision, mission, and values.

If you have a track record in delivering excellent operational IT support and are comfortable in a fast-paced business environment, we want to hear from you

The Position

Main Responsibilities

  • Play an active role in supporting the configuration and maintenance of all current and to be onboarded Business and Learning systems including, but not restricted to the virtual learning environment, Eportfolio, CRM systems, Jira, in line with system SLAs
  • Provide guidance and coaching to 1st line support staff and super users to enhance IT service provision and development.
  • Develop and maintain policies and procedures to ensure consistent service levels in line with industry best practices.
  • Maintain an accurate inventory of software licenses and peripherals to support procurement and asset management processes.
  • Project leadership and / or Project Coordination for deployments, upgrades and enhancements using the ITIL framework.

Brief person specification

Qualifications

  • Educations to a degree level, within an IT discipline
  • ITIL Foundation (v3 or v4)
  • Level 2 Certificate in IT User Skills or equivalent

Skills and experience

  • Demonstrable experience of working within a System support department
  • Experience of working with and configuring Jira
  • Experience of working on multiple projects at one time and prioritising workload
  • Experience of following instructions accurately and working to deadlines
  • Ability to adapt to new ways of working in line with changing business requirements
  • Ability to engage with a range of people across departments to gain a full understanding of how things work
  • Ability to acknowledge and understand the value of the customer relationship, treating each customer as an individual
  • Highlights any potential obstacles to achieving outcomes and seek advice from line manager and others to achieve the customer promise

Babington Benefits

  • Babington Engage


 Bupa Healthcare
  • Cash plan
  • 25 Days annual leave plus Bank holidays
  • Additional annual leave purchase scheme
  • Employer Pension contribution