Reservations Agent

1 week ago


London, Greater London, United Kingdom Belmond Full time

At The Cadogan, we are looking for a passionate and dedicated Reservations Agent to ensure all hotel reservations are being looked after and to be responsible for providing an efficient and professional service to all our guests.


Responsibilities:

  • To assist with the smooth organisation and administration of the reservations office.
  • To assist with answering the telephones, in line with the Company and Department standards.
  • To answer enquiries from guests in a courteous and professional manner to represent the image of The Cadogan
  • To take bookings for the Hotel.
  • To assist with the correspondence in order that it is completed in a timely manner.
  • To react to all customer requests positively and deal with them appropriately.
  • To comply with all security and maintenance measures to ensure the protection of guests and company property.
  • To organise special requests for guests as and when required.
  • From time to time you may be required to conduct guest show rounds to promote and sell the facilities of The Cadogan.

Requirements:

  • Must have the right to live and work in the UK (settled or presettled status)
  • Proven experience as Reservations Agent or similar
  • Experience in reservations systems
  • Ability to work in a team
  • Very good communication skills

Benefits:

  • 28 days holiday with increase after 2 years of service
  • Incomparable Company benefits: free room nights in any Belmond hotel in the world, free foot care, free trips on the Day Trains
  • Beekeeping and Gardening teams
  • 50% Food and Beverage discount in any outlet at any Belmond hotel
  • Enhanced Pension scheme
  • Interest free season ticket loan
  • Summer and Christmas Staff events
  • Christmas gifts
  • Meals on duty
  • Life Assurance
  • Uniform care
  • Many, many more

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