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Mobile Site Administrator

3 months ago

Southwark, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time
Mobile Site Administrator Position

2 x Part-Time positions

1x Monday's & Tuesday's - 15 hrs. (Pulross Centre, Brixton)

1x Wednesday's & Friday's - 15 hrs. (All Sites)


A rewarding opportunity has arisen for a motivated and enthusiastic mobile administrator within the Site Administration team at Guy's and St Thomas' Community Services.


The site administration team provides comprehensive administration and patient access services across 15 Community Health Centres within Lambeth and Southwark.


The post holder will provide a high standard of customer service to patients and visitors as well as support to a multidisciplinary clinical team.


The role will involve keen attention to detail of the sites and reporting issues linked to health and safety standards and the general upkeep of all rooms within the site.

The post holder will be expected to work autonomously on occasion.

Previous customer service experience is desirable.

Please indicate your preferred position when you apply.

  • Flexibility to travel across boroughs
  • Be the first point of contact for patients and visitors
  • Processing referrals and booking follow up appointments
  • Answering the telephone and directing calls
  • Dealing with patient queries
  • Dealing with the facilities queries
  • Site Administration
  • Reporting faults
  • Booking patient transportation
  • Dealing with site related issues and everyday queries.
  • Ensuring health & safety standards are met and maintained throughout the building.


The Integrated Local Services directorate within this clinical group provides a range of community and inpatient health services for adults within the communities of Lambeth and Southwark, with some services also provided in Lewisham.

Our hospital-based inpatient and outpatient services provide care for adults from across the region.

Responsibilities:

Reception Duties

  • Provide a highquality reception service, with mínimal supervision, to all users ensuring an efficient, professional and prompt reception and administration service is delivered at all times
  • To maintain a visitor register at reception.
  • Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users
  • Manage all telephone calls according to departmental standards and respond appropriately to maintain effective communication channels.
  • To deal with and work through complex and challenging enquiries from patients, service users, carers, family members, referrers, partner organisations and staff in the Organisation in a courteous, efficient and tactful manner ensuring wherever possible that there is a positive outcome
General site administration

  • Monitor stationery and clinical supplies to shared clinical space, ensuring good stock control and notifying relevant named individuals to place orders and replenish when necessary
  • Ensure office equipment and computers are operational and in working condition
  • Be responsible for keeping the reception and waiting area tidy. Maintaining the notice boards, ensuring information is up to date and consistent with CQC environment requirements.
  • To conduct a daily site walk round to maintain health and safety standards, and to report to Essentia any faults or incidents such as security issues/ alarm problems.
  • To receive and direct contractors attending the site
  • To receive and distribute deliveries and supplies