Sales Administrator

3 weeks ago

Uxbridge, United Kingdom Think Specialist Recruitment Full time

We are now recruiting for a Sales Administrator to work for a global organisation near the Uxbridge area, albeit working 100% remotely, you'll only need to get to the offices for the first 2 weeks for a training course and equipment handover.

The role is a permanent contract, paying up to £27,000 for the right person, it's a Monday to Friday position with working hours of 9am to 5pm.


Duties

  • Place outbound calls to customers to advise and/or obtain information necessary to process orders and resolve issues.
  • Record all customer interactions ensuring that issues are resolved in a professional and timely manner.
  • Monitor and process web order returns.
  • Web order tracking.
  • Liaise and build relationships with Marketing, Technical Support, Finance, Operations and Sales to ensure effective resolution on all customer enquiries
  • Work with Sales Admin to ensure accuracy with web order processing.
  • Interact and communicate with our supplier and vendor partners regarding customer activity/orders.
  • Monthly report showing support statistics from Zendesk and general update on Support for EMEA region.
  • Assist the Ecommerce Manager as required in carrying out adhoc tasks.

Knowledge and Skills Requirements

  • Previous use of a CRM or Orders system would be useful.
  • Experience of a customer ticketing system would be a major advantage.
  • Excellent communication skills (both written and verbal) including a warm telephone manner.
  • Customer service experience is essential with a genuine interest in customer care.
  • Excellent organizational skills with ability to multitask and extremely detail oriented.
  • Ability to resolve complaints and queries ensuring a high level of customer service.
  • Able to follow direction and complete tasks independently.
  • Proactive and highly motivated team player.
  • Proficient in all Microsoft Office Packages.
  • Ability to work to tight deadlines and be able to demonstrate excellent time management skills.

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