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Data Center Service Delivery

3 months ago

London, Greater London, United Kingdom Citi Full time
Regional data center lead responsible for data center service delivery and operational assurance.

Responsible for collaborating with regional country heads and line of business leadership to prioritize data center capacity requirements and forecast demand for projects that have multi-year lead times.

Service Delivery responsibilities include ensuring availability of regional data center capacity to meet business demand, prioritizing fulfillment, and reclamation of data center capacity with regional business leads and data center operations.

Role is the managing interface, and coordinator, for all Real Estate Services(RES) and Citigroup Security and Investigative Services (CSIS) activities within the facility and is accountable for the audit of functions performed by these ancillary teams.

Collaboration with CSIS and RES to track and remediate any internally identified or audit/risk identified areas to resolution ensuring stability of Data Center technology environments and regulatory compliance.


Responsibilities:

  • Lead data center planning and regional forecasting initiatives to achieve business goals by prioritizing data center technology initiatives.
  • Establish meaningful metrics and management reports for the regions data centers, as well as global alignment with peer regions.
  • Direct interaction with senior regional business leaders and client representatives to ensure business alignment including CTI Enterprise Region Lead, Global Digital Resilience, Production Support, Citi Real Estate Services, Risk, Internal and Citi Security and Investigative Services.
  • Direct interaction with regional regulatory entities and oversight of compliance with 2023 European Union Energy Efficiency Directive (EU EED).
  • Engagement, oversight and tracking of all Third-Party service review meetings highlighting areas of improvement, controls in place and future planned changes.
  • Provide and detail Technology Environments to both Internal and External Auditors including regulatory engagement to meet requirements and provide information to demonstrate Citi's data center environmental status, plans and robust controls.
  • Collaborate with Real Estate Services(RES) and Citigroup Security and Investigative Services (CSIS) leadership to coordinate endtoend data center and facilities management audit preparation including process documentation of selfidentified issues (SII), evidence collection, facility inspections, findings response and post audit action plans.
  • Develop strategies to meet business strategy goals and demonstrate indepth understanding of how Technology Infrastructure integrates within the overall technology function to achieve objectives
  • Provide services by using insights from stakeholder/partner relationships, actively seeking information to understand issues, expectations and needs
  • Ensure essential procedures are followed and contributes to defining standards and recommend reengineering efforts for continuous improvement
  • Provide evaluative judgment based on analysis of information in complicated, unique and dynamic situations, drawing on diverse range of internal and external sources
  • Persuade and influence others through communication and diplomacy skills and negotiate with external parties as needed

Qualifications:

  • 10+ years of experience in a data center technology infrastructure role with experience in people and project management and selected infrastructure technologies.
  • Subject Matter Expertise in managing data center technologies and data center mechanical and electrical plant technologies with focus on global enterprise site resiliency, power assurance, capacity management and technology environment cooling for high density computing.
  • Experience in financial services or large complex and/or global environment preferred
  • Consistently demonstrate clear and concise written and verbal communication with ability to communicate technical concepts to a nontechnical audience
  • Proven ability to develop projects required for design of metrics, analytical tools, benchmarking activities and identification of best practices
  • Proven analytical, diagnostic and prioritizing skills with focus on execution and attention to detail
  • Demonstrated ability to both work independently and partner with virtual teams in a highpressure matrix environment
  • Demonstrated ability to take ownership of various parts of a project/initiative with tight deadlines or unexpected changes in expectation/ requirements

Education:

  • Bachelor's degree/University degree or equivalent experience
  • Master's degree preferred

What we'll provide you
By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

  • 27 days annual leave (plus bank holidays)
  • A discretional annual perfor