Sheriff - IT Help Desk Technician (Intern)

2 weeks ago


Brighton, Brighton and Hove, United Kingdom Adams County, CO Full time $20

Job Type:
Internship - Paid
Safety, Security and Transparency.
To be a reliable and proactive agency that protects and serves the community equally
To provide a trusted and respected service to our community through strong leadership, professionalism, and innovation.
Intern provides first-level hardware and software support for Adams County Sheriff's computer infrastructure. Responds to technical support inquiries via a ticketing system, in-person, via telephone, or email.

Note:
This is a part-time, temporary internship position (20 hours per week).

Filter Help Desk calls and provide basic support and troubleshooting of a variety of issues (e.g., password resets, printer configurations, break/fix instructions, ticket routing, ticket escalation).


  • Identify and escalate situations requiring urgent attention.
  • Troubleshoot and resolve desktop, software, peripheral, and clinical application issues.
  • Work with project team leads who will assign tasks and provide direction.
  • Record information into ticket tracking software.
  • Working knowledge of computer software, hardware and related equipment.
  • Working knowledge of Microsoft Windows operating systems and the Microsoft Office suite of products (including Word, Excel, PowerPoint and Outlook).
  • General knowledge of enterprise network applications (such as case management and document management systems) preferred.
Computerized Voice Stress Analysis (CVSA)

If a conditional offer is given, you will be asked to:
Schedule a Medical and Drug Screening

By Sheriff's Office policy, the reasons why an applicant is not selected for hire will not be discussed with the applicant.

There is no flexibility with this policy.

If an applicant receives notice of elimination from the hiring process, it simply means the applicant's qualifications do not fit the Office's needs at this time.

Employees who work within the parameters below are eligible to participate in the 457b deferred compensation plan:

Employees who work within the parameters below are eligible to participate in the the medical plan for the employee and child(ren) only as well as the 457b deferred compensation plan:
If you are unsure, please check with your school's Financial Aid Office.
If selected, when would you be available to start an internship program?
A requirement of this position is to be 18 years of age or older. Have you ever been convicted of domestic violence?
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