Lap Administrator

RESPONSIBLE FOR:

• Referrals received for the community nursing service (District Nursing, Ambulatory Clinics, Community Intervention Service, OT, Physio and Community Matron) by the LAP for patients registered with a GP in South Staffordshire (South West Alliance & South East Alliance).
• Processing all referrals in line with agreed protocols, utilising available IT systems (clinical and none clinical.

WORKING RELATIONSHIPS

INTERNAL:

Community nursing teams; all services in MPFT who have input into the support of adults referred to the community nursing teams.

EXTERNAL:
Patients, Carers, members of the public, GP's, Acute Trusts, Hospice Staff. Care Agencies and other service providers.

• To provide high quality customer service as the first point of contact for telephone calls into Community Nursing Teams, Therapy Services, Specialist Pelvic Health and Falls Prevention Services in South East and South West Staffordshire.

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;
Supporting your career development and progression

Excellent NHS Pension scheme

Generous maternity, paternity and adoption leave

Options for flexible working

Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave

Extensive Health and Wellbeing support and resources

If you work in our community teams, we pay for your time travelling between patients

Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate

Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates

Salary sacrifice bikes up to £2k

Free car parking at all trust sites

Free flu vaccinations every year

Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more.

We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

KEY RESPONSIBILITIES
Main duties and responsibilities

• To provide high quality customer service as the first point of contact for telephone calls into Community Nursing Teams, Therapy Services, Specialist Pelvic Health and Falls Prevention Services in South East and South West Staffordshire.
• Action appropriate referrals ensuring the demographics are correct and plan outcome within agreed scope. Returning any inappropriate referrals back to the sender for further information.
• Utilising triage protocols to direct calls to other services as required (internal and external).
• To have an understanding of local adult health and social care services to direct calls supporting a 'no wrong door' approach with the ability to signpost to the relevant service.
• Ensuring a minimum standard of information is recorded for all referrals and messages to the service. This may include contacting the referrer or patient if the call is not taken directly by the call handler.
• Process referrals on electronic clinical systems following agreed protocols; ensuring all new referrals are sent to the clinical triage team in a timely way.
• Support Triage Nurses with information gathering, returning calls and scheduling visits as required.
• To sensitively handle personal imagery/digital photography.
• To manage venepuncture requests ensuring that ICE forms/referrals are processed accordingly using clinical and allocation systems.
• Demonstrating activities to new starters, support induction for new staff and maintain an up to date new starter handbook.
• Ability to work alone unsupervised and escalate appropriately.
• Support Triage Nurse diaries including outcoming interventions on Clinical Systems.
• Participate in audits (data collection) as requested.
• To participate in team meetings and huddles, taking minutes and completing actions as appropriate.
• Completing off duty, populating Healthroster and supporting with annual leave planning alongside Triage Nurse/Operational Manager.
• To promote the use of digital platforms to aid selfmanagement and prevention in relation to patient's health and wellbeing.
• To work in collaboration with the PALS service to capture service user feedback using this to drive service improvements.

Communication and relationships

• The post holder will communicate daily with members of the LAP team and community nursing teams, including out of hours nursing.
• To communicate frequently with other adult service providers as needed; this will include talking to GPs; hospital medical staff; nursing and therapy staff to gather information required to support the patient or to escalate to the triage nurse.
• The post holder will need to communicate effectively with patients using voice or video calls for the duration of ea

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