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Logistics Operations Administrator
3 months ago
AFFA Ltd has been established for 50 years; we offer air, road and ocean freight services, alongside UK and worldwide courier services.
The company is known for the excellent and flexible all round service given to its customers and the operations team is key to this service.
The RoleThe Role is an administrative role in a busy transport office working closely with drivers, management and customers. They will be working in all areas of transport administration but with an emphasis on the Pallet Business.
They will accept collections and deliveries from partner depots, book in consignments, download and process jobs from the pallet portal.
- Investigating customer queries
- Assist with the AM despatching of drivers ensuring each driver has use of their EDC for live data capture of deliveries.
- Producing and resolving issues raised on the KPI reports,
- Managing claims for delays and damages raised by customers
- Resolving customer invoice queries
- Working with the storage team to manage inbound storage, storage picks and the despatch of stored pallets
- Reporting pallet discrepancies and charging depots accordingly.
- Accepting or disputing pallet queries on the pallet portal before deadline
- Printing labels, bar codes,
- Providing cover for holiday and other absence.
- Liaise and provide support to the drivers, warehouse staff and the sales team.
- Covering the evening shift as necessary, ensuring night drivers despatched and warehouse ready for next day deliveries.
Geographical knowledge of the Oxfordshire area and road network is essential
This is a permanent full-time position.
Working hours:
Shift Pattern, but generally 9 am to 6.30 pm Monday to Friday.
Working hours can also vary depending on workload and requirements of the business and you will be required to work one in every four Saturday mornings.
Job Types:
Full-time, Permanent
Pay:
From £27,000.00 per year
Benefits:
- Company pension
- Onsite parking
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- Logistics: 1 year (required)
Work Location:
In person
