Hire Desk Controller

1 week ago


Wolverhampton, Wolverhampton, United Kingdom ND Brown Ltd Full time

Hire Desk Controller. Reporting to - Hire Director.

ND BROWN Ltd has been well known for over four decades as a UK leading provider of specialist self-drive commercial vehicle hire. Following a period of continuous growth, we are now looking to employ a
Hire Desk Controller to join our team in our busy Wolverhampton Head office.

Job Overview

  • To play a key role in the daily/weekly running and administrative duties and to ensure the smooth, efficient operation of our busy head office hire desk. To ensure all telephone enquiries are dealt with in a professional and courteous manner, and to ensure that all customer enquiries are dealt with promptly, efficiently and followed up on, as necessary.

Responsibilities and Duties (but not limited to):

  • Quote hire rates to customers from our schedules and framework agreements where applicable.
  • Process bookings, off hires, extensions, and vehicle exchanges in our hire IT systems including notifications to customers.
  • Manage vehicle breakdowns, update the systems, and keep customers informed.
  • Update our Vehicle Day Sheet along with other systems such as MID.
  • Daily / Weekly Driver and transport planning.
  • Document the 'onboarding' of new vehicles.
  • Ensure all paperwork is checked and filed correctly.
  • Provide help and guidance to administrative team members.
  • Hold continuous dialogue with other departments and team members nationally.
  • Ensure that the hire team continuously delivers the highest level of customer service.
  • Provide advice and guidance to customers, helping them hire the correct vehicle type and variant.
  • Maintain client portals. Resolve Invoice & compliance issues as required.
  • Assist with the planning and coordination of vehicle collection & delivery.
  • Maintenance of vehicle compliance documentation.

Experience/Skills

  • Have an exceptional telephone manner, be well organised and be competent in prioritising and adapting to frequent changes in business requirements.
  • Good communication within the workplace is essential as is the ability to work closely within a small team.
  • Strong IT/Computer skills, Microsoft Office, Outlook & experience of database entry, is essential.
  • Hire industry and/or customer service experience is essential.
  • Excellent communications skills, both written and verbal.
  • Effective administration, planning and organisational skills with strict attention to detail and accuracy.
  • Ability to work with Company processes and procedures in mind.

Working Hours:

Monday - Friday, 8:00am - 5:00pm. (Full time)

45 minutes lunch break

Benefits:

  • Company pension scheme
  • Competitive salary.

Pay:
£30,000.00 per year

Benefits:

  • Company pension
  • Onsite parking

Schedule:

  • Monday to Friday

Work Location:
In person

Reference ID:
HDC/Wolv/Oct

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