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Administration Assistant

3 months ago

Workington, Cumbria, United Kingdom Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Full time

Job Summary

CNTW Inpatient Services at Carleton Clinic in Carlisle is seeking to hire a full-time Administration Assistant to work Monday to Friday from 9am to 5pm. The role involves working on reception, primarily on the Hadrian female ward, with occasional cover across other wards. Remote work is not an option for this office-based position. The main focus is on providing high-level customer care skills both in-person and over the phone in a fast-paced environment.

  • Full-time (hours per week)
  • Permanent
  • Office-based - Remote work not possible

The post holder will receive support and training from experienced administrative staff and collaborate closely with the Ward Manager. Responsibilities include providing front-facing duties, acting as the main point of contact for incoming calls, and ensuring day-to-day deliverables are met.

Main Duties of the Job
  • Experience with reception duties
  • Call handling in a busy environment
  • Good organizational skills
  • Prioritization of workload
  • Proficiency in Microsoft packages
  • Knowledge of electronic record systems
  • Diary management and stock ordering/management
  • Petty cash processing
  • Meeting mobility requirements for the role

The successful candidate will work collaboratively with a team of administrators and clinical staff, focusing on delivering excellent customer service at all times.

About Us

Our goal is to attract and retain a diverse, talented, and committed workforce capable of meeting the demands of the modern NHS. We offer a dynamic working environment where you can build a rewarding career.

Job Responsibilities

To express interest in this position, please align your skills with the B2 Admin Assistant job description. The successful applicant will begin on 1 July, pending recruitment checks.

Please note that remote work is not an option for this role. Additionally, this vacancy may close early due to a high volume of applications. Please refer to the attached job description for full details.

Advertising Date: 23rd May 2024

Closing Date: 6th June 2024

We look forward to receiving your application.

Person Specification

Education and Qualifications

Essential

  • Intermediate Typing/Word Processing Qualification or 12 months of relevant experience
  • Good education up to Level 1 in English and Maths

Desirable

  • NVQ Level 2 in Business Administration
  • NVQ Level 2 in Customer Service
  • Working towards Level 2 in Maths and English

Skills and Knowledge

Essential

  • Proficiency in Microsoft applications
  • Accurate data input and task execution
  • Strong communication and organizational skills
  • Knowledge of office procedures

Desirable

  • Experience in an NHS environment
  • Database management skills

Experience

Essential

  • Ability to maintain confidentiality
  • Effective workload prioritization
  • Administrative experience and telephone handling

Desirable

  • Healthcare sector experience
  • Experience with stock ordering and filing systems
  • Either paper-based or electronic filing experience

Disposition

Essential

  • Discretion with sensitive information
  • Alignment with Trust values and diversity awareness

Desirable

  • Understanding of confidentiality guidelines
  • Diplomacy skills

Role/Team Specific Requirements

Essential

  • Strong team player
  • Flexible with work arrangements

Additional Requirements

Desirable

  • Ability to meet mobility requirements