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Shacks Team Member

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Poole, Poole, United Kingdom Branksome Full time
Rockwater Branksome is Dorset's most premier beachfront destination venue situated right on Branksome beach. Rockwater isn't just a restaurant; it's a lifestyle, an experience, and a home away from home.


Our inviting venue boasts a rooftop restaurant where the day begins with incredible breakfast, followed by a delightful shift to a a luxurious small-plate sharing concept from midday until late.

The Bar and Kitchen offers a buzzing atmosphere, family favourites, tasty cocktails, while our shack provides quick coffee and bites for those on the move.

Whether it's a romantic dinner, a lively celebration, or a quick snack. Rockwater has a spot for every moment. Beyond dining, Rockwater pulses with life.

Live music, DJ sessions, sunrise yoga, and invigorating sea swims fill our calendar with unique experiences you won't find anywhere else.

A Rockwater Shacks Team Member is a proactive, cheerful team player, with a passion for the hospitality industry.

You will focus on exceeding the expectations of the customer, and providing the best possible experience, incorporating Rockwater standards of service requirements at all times.


  • Maintain complete knowledge of the shacks menu and what is on offer.
  • Ensure the take away hot and cold drinks, cocktails, and wine are presented according to Rockwater standards.
  • Being aware of and following the correct allergy procedure at all times.
  • Maintain relevant shack stock levels at all times.
  • Ensure all shack equipment is properly maintained and in good working order.
  • Minimise wastage at all times and record appropriately.
  • Maintain a thorough understanding of current licensing laws and ensure these are adhered to.
  • Use the POS system correctly to place orders and take payment ensuring all checks are correct and all items are charged at the correct price.
  • To have a thorough understanding of the F&B systems operating within Rockwater.
  • Adhere to opening and closing checklists.
  • To deliver the "Rockwater Experience" to all guests by following our Waves of Service standards.
  • Compliance with legal requirements under the Health & Safety Act 1974 and food hygiene.
  • Maximising sales opportunities throughout Rockwater by upselling to guests where appropriate.
  • At least 1 years customer facing experience


 Benefits and Rewards
  • Wagestream
  • Access your pay early
  • Employee referral scheme


 Health assured
  • Employee assistance programme
  • 25% off your food bill up to 4 people
  • Free staff meals on shift
  • Free uniform


Joining us isn't just about a job; it's about becoming part of a dynamic team that's all about creating unforgettable memories.

As a Shacks Team Member you'll play a key role in crafting these cherished moments for our guests. If you're excited about delivering outstanding experiences then step inside and discover the Rockwater way.

INDFOH