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Scheduling Administrator

3 months ago

Bristol, Bristol, United Kingdom Lancer Scott Full time

We require all applicants to have Social Housing & Scheduling experience working with NHF SOR codes.
Lancer Scott is a major privately-owned Built environment construction, development and property maintenance company in the UK.

We are looking to recruit a dedicated Helpdesk Administrator to work 5 days per week from our Bristol office, BS1.

The role is 40 hours per week 8.00am to 17:00.

Lancer Scott offer a freshly designed office just off from Queen Square.

Along with a competitive salary and joining a well-structured and experience team you will receive a company pension, competitive annual leave package, career development and various staff engagements.

We are proud to also have on site Mental Health First Aiders.

Main duties will include but aren't limited to;

  • Maintain diary management for the remote trades teams. Scheduling appointments with tenants ensuring works are delivered within the NHF SOR codes submitted by our client
  • Attention to detail is key.
  • Responsible for specific work flow status within our CAFM system. Keeping our CAFM system up to date with accurate information.
  • Communicating and building strong relationships with our engineers and responding to realtime enquiries.
  • Ensure work orders are processed meeting client expectations
  • SLAs, KPIs and internal process.
  • Clear communication within the team to encourage a collaborative environment.
  • Use your problem solving skills to meet the needs of our customer's needs.
Key elements of what we are looking for you to demonstrate are;

  • IT Literacy, Proficient in Microsoft Office products (Word, Excel, Outlook)
  • Great communication both written and verbal
  • Team player
  • Be able to work to deadlines in a fast paced environment
  • Great attention to detail

Benefits:

  • Company pension
  • Employee Referral programme
  • Training and Development
  • Central location
  • Freshly designed office
  • Potential company parking (ask at interview)
  • Competitive annual leave package
  • Staff engagement

Schedule:

  • Day shift (Monday to Friday)
  • No weekends

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Bristol: reliably commute or plan to relocate before starting work (required)

Education:

  • We would like to hear from anyone who feels they can bring value and dedication to our business.

Experience:

  • Social Housing Experience essential
  • Scheduling experience working with NHF SOR codes essential
  • Salary based on relevant experience. If you feel you are able to demonstrate what we require get in touch

Job Types:
Full-time, Permanent

Pay:
From £26,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Referral programme

Flexible Language Requirement:

  • English not required

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Bristol: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 1 year (preferred)
  • Scheduling: 1 year (preferred)

Work Location:
In person