Associate Director of Performance

1 week ago

Liverpool, Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time
The role of Associate Director of Performance is a pivotal member of the Chief Operating Officer's leadership team.

The post holder is responsible for supporting the Director of Performance and Operational Improvement and site-based Leadership Teams in ensuring systems and processes are in place for the effective monitoring and delivery of the Trust wide performance management framework and, therefore, enabling operational and strategic objectives to be met.

This is a newly created role that reflects the needs of a complex acute Trust delivering services across three main acute hospital sites.

It provides an exciting opportunity for an experienced performance manager to use their skills to strengthen and align performance and improvement measurement.

This role will work across the disciplines of performance monitoring, performance management and performance improvement to support the delivery of the Trust's strategic ambitions.


The newly created role of Associate Director of Performance will oversee the development and delivery of an operational performance framework for LUHFT.

This will include the refinement of Board to Point of Care reporting in line with Trust priorities, national requirements and improvement plans, working with operational and clinical teams to ensure full understanding current levels of performance and variation and to identify opportunities for improvement.

As a team leader, you will also provide direction, oversight and guidance to the Trust Performance Team and will be instrumental in strengthening relationships between corporate functions, operational teams and business intelligence to continue to enhance understanding and effectiveness of operational performance.


Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.


The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.


It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.


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The main responsibilities for the Associate Director of Performance will include:

  • Proactively support the Director of Performance and Operational Improvement to develop strategy related to performance and data quality, deliver agreed initiatives and implement approved plans.


Provide clear leadership to Trust staff, ensuring that performance processes are appropriately managed to provide an efficient, effective and engaged workforce.


Lead service developments as required within the Trust, monitoring delivery and performance of these to ensure the delivery of high quality, patient centred services that meet national, local and corporate priorities.


Advise on the development and implementation of pro-active, comprehensive and integrated performance management arrangements across sites and divisions, to ensure that services are performing in line with set standards and objectives.


Ensure that data, processes and assessment outcomes are maintained such that their retrieval and availability can inform future practice and act as an audit trail for quality improvement.


Responsible for both the performance function and the development of those functions which are directly and indirectly involved in performance across the organisation.


Lead the development of demand and capacity models, activity plans and associated performance trajectories with the site-based teams and complete associated technical operating plan submissions to NHS England and Improvement (in conjunction with Finance and Planning teams).


Use data to draw out insights into future strategic planning requirements in relation to beds, theatres, outpatients, diagnostics and consider potential workforce solutions or operating models to enable delivery.


Work collaboratively alongside the site-based triumvirates and other relevant stakeholders to establish performance objectives that meet all national and local performance standards.


Provide, receive, and communicate highly complex, sensitive and contentious information with very senior colleagues and external regulators to ensure compliance with and the development of strategic and operational performance objectives.

Provide high-level expertise to the Trust and external stakeholders to help them ensure appropriate services are in place to secure the development and delivery of strategic and operational service object

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