Retail Associate

2 weeks ago


London, Greater London, United Kingdom New Balance Full time

JOB MISSION
Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service.

Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.


MAJOR ACCOUNTABILITIES:

  • To achieve personal KPIs and contribute to overall store performance
  • Deliver total customer satisfaction to every customer, following the endtoend customer journey from entering the store to leaving the store
  • Help to ensure the store remains as commercial as possible following company guidelines
  • Adhere to company's policies and procedures
  • Responsible for maintaining health, safety, and environmental standards in store
  • Perform other duties are required from the management team

REQUIREMENTS FOR SUCCESS:

  • Team Player
  • Demonstrate customer service skills
  • A passion for retail and sales
  • Desire to learn
  • Ability to perform basic maths and general retail operational processes
  • Effective communication skills
  • Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

  • Competitive compensation
  • Potential to earn more through our Retail Bonus Scheme
  • Great development opportunities
  • Inclusive working environments across all our European locations
  • Generous staff discount
  • Project involvement across our European region
  • Flexible uniform package

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