Trainee Service Advisor

1 week ago


Cardiff, Cardiff, United Kingdom Wessex Garages Full time

Trainee Service Advisor/Booking Clerk Vacancy
We are currently recruiting for a new Trainee Service Advisor to help us keep our Cardiff branch running smoothly.

About the role


Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.


We're looking for an articulate, warm communicator who can give our customers the star treatment - whether it's first thing on a manic Monday or last thing on a Friday afternoon.


This customer-facing role will be a great fit for someone who's already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.


Day-to-day duties

  • Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
  • Liaising with the workshop to progress work through the system.
  • Controlling all computerbased jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
  • Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
  • Maintaining customer records such as vehicle details and service histories accurately and efficiently.
  • Maintaining knowledge of aftersales products and services, upselling where appropriate.
  • Making sure the customer database is updated and accurate at all times.

Essential skills

  • A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
  • The ability to multitask and be highly adaptable within a busy environment.
  • Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
  • Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
  • Ability to prioritise your workload.
  • Ability and willingness to work with defined processes and guidelines.
  • Good core administration skills to accurately capture customer details to the required standards.
  • A full clean UK driving licence.

Nice to have (but not essential)

  • Experience of upselling products or services is desirable.


If you believe you're who we're looking for, please send a copy of your CV and cover letter, telling us why this is the right career choice for you.

We are an equal opportunities employer.

Job Types:
Full-time, Permanent

Salary:
Up to £23,795.20 per year

Benefits:

  • Company pension
  • Cycle to work scheme

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Commission pay

Work authorisation:

  • United Kingdom (required)

Work Location:
In person

Reference ID:
VAN0323

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