Ecommerce Manager

2 weeks ago

London, Greater London, United Kingdom Case Full time
Job Description

About the job

Established in 2006, Case work with world-renound designers to create timeless contemporary furniture full of integrity and character.

We are seeking an entrepreneurial, diligent and commercially minded E-commerce Manager to join our friendly and growing team at our head office/showroom in Wandsworth, London. The role's core remit will be to help drive our UK and EU online sales via our D2C channels.

Key Responsibilities:

Responsible for e-commerce strategy feeding into company growth objectives.

Briefing and managing web development agencies to deliver a road map that supports an enhanced customer experience of the website.

Manage all aspects of e-commerce including onsite content, marketing, and trading.

Responsible for management of D2C sales and growing customer LTV via including all associated technologies.

Responsible for all e-commerce sales reporting and reconciliation.

Management of B2B assets via the Digital Asset Management platform

Preparing and reporting to the directors on e-commerce performance.

Responsible for budgetary management and reconciliation of all e-commerce related activity.

Manage and execute paid acquisition strategy with specialist Paid Media agencies, monitoring results, ROI and new customer growth.

Responsible for all key consumer initiatives – eg. partnerships, offers, reviews and workflows.

To support the wider sales and management teams.

Management of the stock inventory on website and EDI connections to business stock management platform.

Skills & Experience:

Knowledge and passion for digital marketing and online sales.

At least 3 years' experience in an e-commerce role.

Tech-savvy, with a solid understanding of Shopify or similar e-Commerce platforms.

Working knowledge of digital marketing tools and apps. Preferably - Klayvio, Gorgias, Facebook Business Manager, Google Ads Manager & Pinterest.

Working knowledge of Google Analytics and Google Search Console.

The ability to troubleshoot API and 3rd party connectors to ensure functionality of the website and associated platforms.

Understanding of audience and profile segmenting and how to utilise those to optimise email and paid media campaigns.

Creative thinker and problem solver.

Knowledge of attribution modelling platforms and the ability to read and make intuitive decisions based on the data output of such models.

Project management skills to ensure efficient and timely delivery of key projects.

Excellent verbal, written and presentation skills.

Proactive self-starter, with the ability to work autonomously, but at the same time a true team player.

Experienced in working closely with external agencies and nurturing relationships.

Action orientation; follows through and drives outcomes.

Flexibility, willing to support on company initiatives outside of normal remit.

As the ideal candidate you will:

Have worked in a similar role, ideally in the furniture, lighting, or design space.

Enjoy exceeding targets, hitting deadlines, and solving problems.

Be flexible, proactive, and intuitive, and have a dynamic approach to your work.

Be mature, enthusiastic and results driven.

Be the type of person who enjoys a challenge and does whatever it takes to get the job done.

Level: Experienced

Hours: Mon – Fri 9.30 – 18.00 Fulltime office-based

Remuneration: According to experience

Start date: As soon as possible

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