Technical Officer X2

2 weeks ago


Bristol, Bristol, United Kingdom Alexander Mann Solutions (AMS) Full time

Purpose of the Role:


On behalf of our client, AMS are currently recruiting for a number of
Technical Officers to join our clients
Bristol site based on an initial
12-month contract.


Our clients Bristol Operations Centre is the focal point of service support for defence gas turbines operating globally. We provide engineering support and resolution to technical queries across a vast array of customers both internally and externally.

Key accountabilities for the Technical Officer include:

  • Workflow administration for all cases through relevant processes and software tools in lock step with the Service Delivery team
  • Ensure appropriate Service Desk KPIs and metrics are published to help support delivery performance of the wider team
  • Constant communication with the service delivery leadership team to ensure each case is booked in, administered and assigned to a relevant engineer and formal communication with external stakeholders on case acceptance, rejection and/or approval
***- Previous knowledge or experience of aerospace gas turbine products is very desirable but not essential

  • Excellent written and verbal communicate skills essential
  • Ability to read and understand (high level) technical issues, engineering queries and/or technical discussion to allow effective case administration
  • Good customer and conflict management capabilities
  • A broad understanding of aerospace engineering products
  • Strong IT skills including MS office, Outlook and case management software
  • Individual workload management skills essential
  • Previous experience of working in a customer centric organisation


AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.


Job Reference:
AMSCWS00777
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