![Nottingham University Hospitals NHS Trusts](https://media.trabajo.org/img/noimg.jpg)
Senior EUC Technician
2 weeks ago
Company: Nottingham University Hospitals
Job Summary- Join our IT support department at NUH.
- Seeking a helpful, enthusiastic, and motivated individual.
- Supporting multiple sites with a focus on primary bases.
- Previous experience in a similar IT support environment required.
- Possession of IT-based qualifications preferred.
- Provide 2nd line desktop support to NUH staff.
- Handle installs, moves, changes, and on-call provision.
- Manage desktop and printer estate.
- Execute additional technical duties as assigned.
- NUH is a major employer in the city.
- Committed to supporting health and wellbeing in the local community.
- Leading in research, education, and innovation.
- Embracing diversity and new ideas for world-class healthcare delivery.
- Troubleshoot and resolve support incidents escalated to the EUC team.
- Participate in desktop/network surveys for installations and moves.
- Provide technical leadership and guidance to EUC technicians.
- Act as a project lead for assigned projects.
- Collaborate with users, colleagues, and suppliers to resolve complex problems.
- Ensure compliance with IT standards and best practices.
- Maintain awareness of technical developments in the IT community.
- Identify trends for service improvements.
- Contribute to business continuity and disaster recovery planning.
- Maintain business as usual services and stock levels.
- Deputise for EUC Team Leader when needed.
- Undertake any other required duties.
- Essential: Enterprise scale deployment and support experience.
- Essential: Working knowledge of MS Windows and Apple iOS.
- Desirable: Hospital-specific knowledge and on-call experience.
- Essential: Industry-recognized OS, network, or server qualification.
- Essential: Strong written and oral skills.
- Essential: Strong analytical and problem-solving skills.
- Essential: Able to manage multiple tasks and concentrate for sustained periods.
- Essential: Ability to lift PCs/printers and hold a full UK driving license.
- Essential: Manage conflicting demands on service delivery.
- Desirable: Understand and deliver customer-focused system support services.
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