Analyst / Business Analyst
2 weeks ago
Home-based with UK Travel
Full Time, Permanent
Here at Serco, we are seeking a motivated Principal Business Analyst to promote and grow the Business Analysis service to support a range of projects and programmes within the Enabling Services portfolio, aimed at helping our customers achieve their strategic goals across the UK, Europe and globally.
In this key role you will support and enable a diverse range of project teams (HR/IT/Procurement/Finance etc) in the execution of complex and largescale change initiatives with specific focus on making our services more efficient and accessible for our users.
You will also implement new and innovative ways of working to achieve the right outcomes for these areas and the wider Serco business, acting as a recognised expert and advocate for a range of change management methods and practices.
Business Analysis:
Lead analysis of new policies, legislation, initiatives, and business opportunities. Ensure recommendations align with strategic business objectives and vision. Improve or automate business processes and workflows.
Stakeholder Engagement:
Actively manage senior stakeholders and create compelling cases for change. Collaborate to develop project business cases for investment decisions.
Requirements Definition and Management:
Lead requirements analysis and manage key aspects of project and programme scope.
Business Process Redesign & Improvement: Enable business teams to design new processes and solve process-related issues using workshops, discussions, software, and manual methods
Business Process Testing:
Ensure integrity of testing and acceptance activities. Manage stakeholder relationships regarding testing matters.
Work with IT teams to develop automation approaches aligned with Serco business goals.
People Management:
Lead and coach a team of business analysts, fostering their professional development.
Community of Practice Development and Maturity: Act as a mentor, demonstrating advanced skills and contributing to the development of business analysis practices across Serco UK and Europe.
Extensive experience in business analysis, change management, Operational Excellence, or Robotic Process Automation in a service environment.
Experience leading or line managing a small team of business analysts.
Recognised qualification in Business Analysis is essential, preferably certified through BCS.
Excellent communication, networking, and influencing skills.
Ability to manage changing priorities and multiple projects.
Strong research, analysis, and attention to detail.
Knowledge of business management/business analysis principles.
Comfort with travel, as necessary for project needs.
Serco's purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally.
Company carBonus scheme - 5% on target, 10% exceeding targets
Private healthcare
Flexible working considered
Pension - 6%
A company passionate about diversity and inclusion
Growth and development opportunities - Serco will support with a range of qualifications
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans and more
Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
A Serco benefits portal offering a wide range discounts for major high street brands in Retail, Leisure & Hospitality
Up to 25 days annual leave plus bank holidays, with the option to purchase more
Life assurance
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks).
Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. For help with your application please contact
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).
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