Learning and Teaching Manager

The University

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. We believe that inspiring our people to do outstanding things at Durham enables Durham people to do outstanding things professionally and personally. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here

The Role and Department

Dynamic and vibrant, Durham University Business School is one of Durham University's four Faculties and is comprised of four research-intensive departments: Accounting, Economics, Finance, and Management and Marketing. Known for its global reputation, its impact on policy and practice and its strong focus on ethics, responsibility and sustainability, the School aims to be a leading European business school with a strong global presence by 2027.

The School currently has 180 academic and teaching staff, with plans and resource commitments to grow to 230 by 2027. The School has a high-quality portfolio of programmes at undergraduate, masters and doctoral level, across all subject areas. The school's student population is around 4000, across undergraduate, postgraduate and research programmes, attracting a talented and diverse student intake (with over 130 nationalities).

Our vision is to lead business thought and practice to improve global wealth and well-being. Our associated mission is to create, share and use knowledge to deliver equitable and sustainable futures around the world. We pursue this mission by advancing world changing knowledge and securing global impact through increasingly collaborative research across disciplines and around the world. Further information on the School can be found at

The Faculty of Business with a centralised Learning and Teaching team that support four academic departments seek a Learning and Teaching Manager. This exciting role will manage the delivery of the DBA programmes, aligning activities to meet operational objectives from the point of admissions through to graduation.This role is part time, working 28 hours per week.

The Learning and Teaching Manager will be part of the MBA/DBA Learning and Teaching administrative leadership team and will, along with the Senior Learning and Teaching Manager and other Learning and Teaching Managers, work flexibly to support this management team as required. The postholder will work towards enhancing the quality of existing programmes, contributing towards reviews and evaluation for the purposes of continual improvement. They will work with colleagues and international partners to inform planning and developments in line with strategy and mission statements, implementing new programmes and initiatives.

The Learning and Teaching Manager will manage a team of professional service staff, ensuring the provision of an efficient administrative service, supporting a wide range of teaching, learning and assessment activities from the point of student enrolment through to graduation, ensuring the student experience is at the forefront of delivery. The teamwill provide student support including resolving queries and providing information on academic and welfare-related issues, making referrals to other staff, teams and services where appropriate, and escalating more specialist and complex queries or issues, as required.

The post holder will work closely with the Learning and Teaching Management team, the Associate Dean for the DBA programmes, Directors of Education, Programme Directors and Chair's of Boards of Examiners. They are also required to build and maintain excellent working relationships with a range of people, including staff in the Faculty and partner organisations to develop a deep understanding of Faculty and University policy and developments.

Further information about the role and the responsibilities is at the bottom of this job description.

Working at Durham

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

• 30 Days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 42 days per year.

• The University closes between Christmas and New Year.

• We offer a generous pension scheme, As a new member of staff you will be automatically enrolled into the University Superannuation Scheme (USS).

• No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.

• There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities.

• Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.

• On site nursery is available and access to holiday camps for children aged 5-16 throughout the year.

• Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).

• The opportunity to take part in staff volunteering activities to make a difference in the local community

• Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.

• A salary sacrifice scheme is also available to help you take advantage of tax savings on benefits.

• If you are moving to Durham, you may be eligible for help with removal costs and we have a dedicated team who can help you with the practicalities such as house hunting and schools. If you need a visa, we cover most visa costs and offer an interest free loan scheme to pay for dependant visas.

Durham University is committed to equality, diversity and inclusion

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It's important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.
What you need to demonstrate when you apply/Person Specification

When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterisk* next to it, it may be given additional weighting when your application is considered.

Your application should cover the following criteria:

Essential Criteria

Qualifications/Experience
1. Excellent spoken and written communication skills including the ability to develop effective working relationships, both internally and externally.

2. Educated to degree level (or equivalent experience).
3. Experience of implementing policies and procedures and supporting change and service improvements.
4. Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues.
5. Experience of managing and developing a team or teams and/or line management qualification.

6. Excellent digital competence across a range of digital devices and apps including digital communication tools, Microsoft 365 applications, business systems and the capacity to engage with technical aspects of specific areas of concern.

Skills/Abilities/Knowledge
7. Excellent organisational skills, combined with the ability to multi-task and act calmly and complete tasks when working under pressure.

8. A capacity to synthesise complex ideas and to analyse procedures and requirements with meticulous attention to detail.

9. Committed to continuing professional development to maintain professional recognition.
10. Knowledge and experience of ensuring compliance with regulatory and organisational policy and guidelines.
11. Ability to anticipate, analyse problems and propose or negotiate workable solutions.

Desirable Criteria
Experience of working in a higher education environment.Experience of participating in internal or external networks to share and discuss good practice, develop strong and productive working relationships and positively influence the University's reputation.How to Apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. It will be at the discretion of the recruiting panel as to whether they will also consider any desirable criteria, but we would urge candidates to provide evidence for all criteria. Please don't forget to check if there is any weighted criteria (see above).

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.

Submitting your application

We prefer to receive applications online. We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of our updates.

What you need to submit

• A CV: and

• A supporting statement or covering letter which outlines how you meet all of the criteria within the Person Specification.

Contact details

For a chat about the role or any further information please contact Lorraine Rankin, Senior Learning and Teaching Manager (Postgraduate Taught Programmes), via

Typical Role Requirements

Service Delivery/Development

• Show a commitment to equality, diversity and inclusion and the University's values.

• Review and look for ways to improve systems and procedures that are relevant to your area of work in line with the University's frameworks and Regulations.

• Manage the delivery of DBA Programmes across the University to a high standard.

• Provide the best possible service by continually reviewing what is required from staff, students and others who you work with and contribute to ideas and service improvements.

• Work with your team to look for ways to improve processes, techniques and outputs/results across all areas of your work.

Planning and Organisation

• Manage the delivery of operational activities carried out by the Learning and Teaching Team for which you are responsible for.

• Contribute to progressing the strategic and operational priorities of your Learning and Teaching Team in the Business School.

• Review data on the level of service provided by your area to recommend areas for future improvement.

• Manage budgets and expenditure including buying (and returning) goods and services.

Team Development

• Manage and monitor the performance, workload and expected outcomes of the Learning and Teaching for DBA Programmes and take action to respond anything that impacts on the service level provided.

• Ensure that your team can deliver the required services by devolving and delegating responsibilities to appropriate team members.

• Carry out regular performance reviews to provide feedback on objectives and expectations and identify any development needs.

• Ensure that your team continues to develop by coaching and mentoring team members and delivering any training needs.

• Support the welfare and wellbeing of your team referring more complex issues to specialist services.

Communication/Liaison

• Provide advice and share guidance with your stakeholders to ensure that the University's policies, procedures and regulations are complied with.

• Use your operational expertise to participate in business meetings, working groups and sub-committees.

• Coordinate and oversee committees and other business meetings and deal with any related complaints.

• Update policies and procedures in response to any internal or external changes.

• Create positive working relationships, including internal and external networks, using your networks to increase your knowledge and skills and swap information with peers.

• Work closely with the Programme Director(s) and senior management to provide input to the design and development of programmes and service processes for one or more service areas or projects, ensuring that systems are put in place to deliver agreed outcomes.

• Oversee and support the delivery of open events, recruitment fairs, and visits.

• Any other reasonable duties.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data.

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

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