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Outsourcing Senior
2 weeks ago
- Ensure the implementation of all relevant client outsourcing work ensuring effective team workflow
- Arrange & lead planning meetings as required
- Ensure completion of processing for clients in other managers/senior manager/director portfolios
- Implementation or delegation of key client outsourcing work in line with agreed budget
- Monitor work progress and ensure appropriate levels of communication with all clients and internal stakeholders on progress for each key task or phase
- Research and seeking to resolve issues for upward communication in more complex clients or higher risk aspects of outsourcing work
- Complete administration on client account files and set up relevant file reviews ensuring all sections are of a standard to be reviewed by a manager
- Where agreed, review the work of outsourcing assistants
- Clearance of manager/director/partner review points as appropriate
- Provide assistance to other members of the service line as required
- Prepare bills and monitor WIP (Work In Progress) for director/partner/manager to review as required
- Act as key point of contact for any offshoring resource
- Attend client meetings as required
- Return phone calls and written correspondence to all of the above within required deadline and ensure promises are kept
- Attend review and close down meetings for others' clients as required
- Conduct handover meetings as required
- Ensure client hygiene factors are in place, AML (anti money laundering), KYC (know your customer) reviews, engagement letters etc
- Supervise semi seniors & assistants who are involved in production and delivery of outsourcing work
- Ensure clear task plans & milestones for each piece of outsourcing work
- Provide feedback to all team members involved in specific outsourcing work on adherence to standards, errors, learnings and opportunity for value add
- Provide training and mentoring time to assistants where needed
Monday - Friday - 09:00 - 17:30
- Leave
- Generous annual leave allowance, Holiday buying (up to 5 days), Agile working
Retail
- Restaurant cards (Gourmet Society and Tastecard), Discount shopping, Fabyouless
Mental Wellbeing
- Employee assistance programme and counselling
Physical Wellbeing
- Vitality PMI/Westfield Hospital Treatment Insurance, Critical Illness Insurance, BMI Health Assessment, GymFlex, DNAFit, Annual flu jab
- Financial Wellbeing 5% matched contribution pension, 2x salary Life Assurance. 50% Income Protection for 5 years, Increase to Life Assurance, Increase to Health Cash Plan, Options to increase pension, life assurance and healthcare cash plan (yourselfand/or family)
CSR
- Give as you earn, 1 day off to take up volunteering opportunities. Opportunities to support our commitment to charitable causes
Travel
- Cycle to work scheme, Travel Insurance, Interest Free Season Ticket Loan (London only), Interest Free Car or Motorbike Loan
Recognition
- Discretionary yearly bonus, monthly nominations for financial awards based on culture and values demonstration, fair and transparent meritocracy
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