Aftersales Administrator

2 weeks ago

Knightsbridge, Greater London, United Kingdom The Watches of Switzerland Group Full time
Do you have experience of administration or aftersales in retail?

Do you see yourself growing and developing your career in luxury retail?

Can you build close relationships with clients that last beyond a single sale?

Are you good at finding solutions that meet the specific needs of clients?

Can you see yourself representing our brand with confidence and knowledge?


As an Aftersales Administrator you will focus on the Aftersales part of the showroom, ensuring the administration is kept in line with company procedures.

You will act as a guarantor of excellence in service and deliver a luxury Client Experience through the Aftersales journey.


Working alongside other Administrators, you will be a dedicated and committed team player offering support to both the back office and the showroom floor.

You will be part of delivering an excellent client service across the showroom and ensuring everyone has an amazing luxury experience with Watches of Switzerland.


About You

  • Experience in an Administrator role within a retail environment
  • Highly organized with great attention to detail
  • A passion for delivering exceptional customer service
  • Experience with handling after sales and repairs
  • A great communicator with a natural flair for striking up conversation
  • Eager to learn and build on your retail and product knowledge
  • A flexible team player who is always ready to go the extra mile
  • Strong business acumen and an interest in fine watches

About Us
Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do.

Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary.

Our experts are on-hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world's most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger-LeCoultre, IWC, Omega, Blancpain, Chanel and many more.


The Watches of Switzerland Group are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States.

We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering.

At the last count we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites


Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience.

This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability.

Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.


Some of our benefits

  • Holiday Purchase Scheme
  • 24/7 Employee Assistance Programme
  • 24/7 Virtual GP service
  • Share Save Scheme
  • Enjoy your Birthday Off
  • Free Wellbeing Tools
  • Generous Discount Scheme
  • Enhanced Maternity Pay

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