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Customer Service Apprentice
4 months ago
Who are we?
GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world and with the newest trains in the country and exciting plans to extend our services.
With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall to Bristol, South Wales and London, passing through beautiful country and some of the UK's top tourist destinations.
We're changing the way people think about train travel, enabling our teams to make it a great experience for our customers.
Together, we will restore the railways as a very special way to travel - friendly, relaxing, fast, and efficient and fun.
About the job?
As a Customer Service Apprentice at GWR, you'll train and learn, while you earn.
You'll get an opportunity to experience a variety of on board and station work placements including Station Operations, Gateline, Customer Host, Ticket Office and Revenue Protection where you'll gain real customer service skills.
You will have lots of opportunity to learn from our experienced colleagues and our academic partners.Who are you?
You'll enjoy working with people, both customers and colleagues, have great communication and team working skills. You'll bring with you your enthusiasm to learn and a commitment to broadening your knowledge and understanding.
Essentially, you must be over 16 years of age, live within one hour of your chosen location, and have Functional Skills Level 1 or GCSE grades 1 to 3 in Maths and English (or predicted results).
You'll also undertake the Duke of Edinburgh Business Gold Award.
To achieve the Award isn't a competition or about being first - it's about setting personal challenges and pushing personal boundaries.
GWR is a place where you can truly be your unique self, thrive and be part of an awesome family.
You must be able to get to your base location under your own steam by 07:00 hours should public transport not be available.
The working week is Monday through Saturday, with a rest day and study day during this period. During periods of training, overnight stays may be required.The apprenticeship scheme starts on 11th November 2024 and is for 18 months.
What will the recruitment process involve?
- A series of online testing
- If short listed, you will be invited to attend a selection event scheduled for week commencing 22nd April 2024.
Salary?
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
