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Customer Service Advisor
3 months ago
Customer Service Advisor
- Good standard of education at least to GCSE level with appropriate level of English and Maths
- Clear and concise written and spoken English
- Good computer literacy (Microsoft Office, Word & Excel)
- Communicates in a clear, concise and professional manner
- High attention to detail
- Previous customer service experience
- Good numeric skills including accuracy
- Be honest and open with both customers and colleagues at all times
- Demonstrates a strong work ethic, focusing on personal achievement and results
Role involves:
- Offering great customer service to all inbound calls from customers
- Assist with customers questions
- Update the Operation Dashboard
- Must have great communication skills
- Accurate processing of customer orders
Skills required
- Good communication and writing skills
- Wellorganized
- Can work on own initiative
- Can work as part of a team
- Good time keeping and attendance
- Ensure that outstanding customer service is upheld
How your day will look_**:
- Engage all external and internal customers
- Answering and responding to all incoming calls
- Ensure all internal/external customer queries or concerns are dealt with
- Dealing with customer orders ensuring quality accuracy, delivery timelines, instruction and communication to all depot staff
- Maintain a harmonised people and customer focused team working environment
- Maintain and expand an excellent pro active relationship with existing customers and suppliers
- Any other adhoc duties as required
The Important Part:_
- From £22,000k Per Annum
- Monday to Friday Shift Pattern
- Free Parking Onsite
- Progression Opportunities into numerous roles
Additional Benefits:_
- 25 Days holiday + bank holiday (Pro-Rota)
- Pension Scheme
- Cycle to Work Scheme
- Refreshments
Salary:
From £22,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Onsite parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Coventry: reliably commute or plan to relocate before starting work (required)
Work Location:
In person
