Customer Analyst

2 weeks ago


London, Greater London, United Kingdom Harnham Full time
**CUSTOMER ANALYST
LONDON (1 DAY A WEEK)
UP TO £45,000 + BENEFITS**
The role

You will:

  • Develop insightful analysis and communicate findings in a clear and compelling way to drive the acquisition and retention of customers
  • Provide analysis and insight to optimise the customer strategy
  • Identify opportunities, set and measure KPIs and communicate results and recommendations to the business
  • Optimise return on investment of our new product launches and marketing channels
  • Work in collaboration with our inhouse Data Science expertise to identify actionable opportunities in customer segmentation and personalisation. This will include customer behaviour analysis as well as using churn and propensity modelling.
  • Build customer insights and report on trends while providing appropriate supporting commentary and recommendations
  • Communicate recommendations to the business based on findings that will improve customer acquisition, retention and lifetime value.

The experience
You don't have to tick all of the boxes but if you have some of the following experience then we'd love to hear from you:

  • Minimum 2 years' experience in a customer insight data analyst position or similar.
  • Experience with a coding language for analysis (SQL, Python, R etc)
  • Strong end to end analytical skills with a focus on customer behaviour
  • Experience using customer segmentation and personalised customer models for CRM activity
  • Ability to communicate recommendations and findings with technical details and concepts to nonanalytical stakeholders
  • Experience of using data visualisation tools to report on and visualise findings (e.g. Tableau)

The benefits
You will receive up to £45,000 and other benefits.

**How to apply

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