Data Analysis Engineer

1 week ago

Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time
Leeds, Thorpe Park, Hybrid working.

Together, we make credit work better for all Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways.

We buy debts from lots of different companies in all kinds of sectors as well as provide collection services for other businesses.

Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience.
We are currently recruiting for a Voice and Data Engineer .

The role involves managing the day-to-day IT operations of Lowell's Contact Centre Technology environment, supporting changes and administration, collaborating with stakeholders, and ensuring the performance and availability of the technology stack.

Managing the day-day IT operation of the Contact Centre Technology environment involving overseeing technology changes across Lowell's complex and tightly integrated technology stack.

Support the implementation of changes, including day-day administration of interaction flows, announcements and agent configuration.

Collaborating with stakeholders, managing tickets and escalations related to Contact Centre Technologies across voice, chat, email, SMS, and related technologies.

Demonstrable experience in Telephony, IT support and or engineering.
Experience with SIP & WebRTC deployments and best practice.
CCaaS platform deployments and administration.

Experience of working with Telephony Carrier Networks & NGN routing, Payment Applications & IVA solutions, ServiceNow, UC including VC Management is desirable.

At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together.

So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you're ready to help us make credit work better for all, we think you'll fit right in.

A discretionary annual bonus for a job well done.
3% flexible benefits; Whether this is extra holiday or dental cover there will be something for you.

We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park.

Our new purpose-built office to support collaborative working and those meaningful moments you'll only get from being in the office.

Free parking when you are in the office and when working from home, you'll be fully equipped with everything you'll need to be successful.28 days holiday plus public holidays with the option to purchase up to an additional 5 days.

Life assurance & Group income protection

A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.

Wellbeing support and a programme of webinars and classes geared towards mindfulness.
Our people are our greatest asset.

That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.

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