Customer Assistant

1 week ago

Torquay, Torbay, United Kingdom Marks & Spencer Full time

Customer Assistant
Visual Merchandiser

Working Pattern

Week 1
Monday 07:00 - 15:00

Tuesday 12:00 - 20:00

Thursday 10:00 - 18:00

Friday 07:00 - 15:00

Saturday 09:00 - 17:00

Week 2
Sunday 08:30 - 16:30

Tuesday 12:00 - 20:00

Wednesday 10:00 - 18:00

Thursday 07:00 - 15:00

Friday 09:00 - 17:00

Purpose
Visual Merchandiser to be focused 100% on visual execution and coaching in a Best In Town Store

Key Accountabilities

Best in town execution80% of time spent*
  • Delivers an aspirational and consistent visual execution that inspires our customers to buy more and buy more often
  • Executes the dressing and styling of mannequins and VM displays every launch, ensuring consistent handwriting in line with M&S Principles and the key looks
  • Focuses on styling updates and refreshes when there is product newness, including the placing of new lines across C&H
  • Implementation of large format marketing every launch for all BU's and small format placement in the right area in line with the marketing guidelines
  • Implements and refreshes Best in Town windows and entrances, with a daily focus on 1st Bites and key customer journey touchpoints
  • Creates appropriate outfit building following the guidelines and relevance to the store customer, handling the product within departments focusing on key lines and best sellers

Develop brilliant people 20% of time spent

  • Supports the store coaching of outfit building and product handling alongside the M&S principles including the upskilling of wider store team members in these areas
  • Deliver the highest visual standards on the high street, showcasing the product through mannequins and styling, product handling, outfit building & windows implementation, coaching the C&H team on C&H standards and presentation
  • Look for opportunities to raise the bar
visually in stores by working with the Store Visual Manager and Store Manager

Academy Visual Merchandisers

  • With Store Visual Manager, support the Region with Visual & C&H training and coaching that sets the standard
  • Consistently deliver upper quartile Best in Town standards & VM execution
  • 100% execution of new initiatives

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • Wider Visual Teams
  • Regional Manager
  • Visual Lead
  • Visual Support
  • Store and Regional BIG
Job Profile

Job title

  • Visual Merchandiser

Business area

  • Retail

Reward level and Salary Range

  • RLA

Reporting to

  • Store Visual Manager / C&H Manager

Direct reports

  • N/A

Scope of the role

  • Store based specialist role within a Region reporting into a store visual manager or store C&H manager

Purpose

Visual Merchandiser to be focused 100% on visual execution and coaching in a Best In Town Store

  • Job Profile

Job title

  • Visual Merchandiser

Business area

  • Retail

Reward level and Salary Range

  • RLA

Reporting to

  • Store Visual Manager / C&H Manager

Direct reports

  • N/A

Scope of the role

  • Store based specialist role within a Region reporting into a store visual manager or store C&H manager

Purpose

Visual Merchandiser to be focused 100% on visual execution and coaching in a Best In Town Store
-
Key Accountabilities:

-
Best in town execution80% of time spent**:

  • Delivers an aspirational and consistent visual execution that inspires our customers to buy more and buy more often
  • Executes the dressing and styling of mannequins and VM displays every launch, ensuring consistent handwriting in line with M&S Principles and the key looks
  • Focuses on styling updates and refreshes when there is product newness, including the placing of new lines across C&H
  • Implementation of large format marketing every launch for all BU's and small format placement in the right area in line with the marketing guidelines
  • Implements and refreshes Best in Town windows and entrances, with a daily focus on 1st Bites and key customer journey touchpoints
  • Creates appropriate outfit building following the guidelines and relevance to the store customer, handling the product within departments focusing on key lines and best sellers
-
Develop brilliant people 20% of time spent:

  • Supports the store coaching of outfit building and product handling alongside the M&S principles including the upskilling of wider store team members in these areas
  • Deliver the highest visual standards on the high street, showcasing the product through mannequins and styling, product handling, outfit building & windows implementation, coaching the C&H team on C&H standards and presentation
  • Look for opportunities to raise the bar
- visually in stores by working with the Store Visual Manager and Store Manager

-
Academy Visual Merchandisers:

  • With Store Visual Manager, support the Region with Visual & C&H training and coaching that sets the standard
  • Consistently deliver upper quartile Best in Town standards & VM execution
  • 100% execution of new initia

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