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Server

3 months ago

London, Greater London, United Kingdom tvg hospitality Full time

ROLE:
Server

LOCATION:
In Horto, London Bridge

HOURLY RATE:
£11.05 plus service

REPORTS TO:
Floor Manager


Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner and play an integral role in ensuring our customers have exceptional experiences.

At all times, servers are expected to be attentive to our guests' needs, making them feel welcome, comfortable, important and relaxed.


Main Responsibilities:

  • Providing a consistently high level of customer service
  • Complying with and following licensing regulations, Company procedures and policy's
  • Working as part of a team to deliver excellent customer experience
  • Attend and complete all training provided
  • Maintain operational standards
  • Ensure rooms are prepped and ready for continued service
  • Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to the area of choice; present menus/set times.
  • Help patrons select food and beverages with recommendations and upselling
  • Stay updated on food and beverage menus and stock levels
  • Transmit orders to bar and food trader by recording patrons' choices on EPOS; identifying patrons' special dietary needs, allergens and special requests
  • Serve orders, prepare basic drinks, deliver accompaniments and condiments
  • Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
  • Properly open and pour wine/champagne at the tableside
  • Obtain revenues by totalling charges, issuing bill and accepting payments
  • Perform basic cleaning tasks as needed
  • Address customer service issues and refer customers to management when necessary

Requirements:

  • A passion for consistently high standards and attention to detail.
  • Excellent organisational and customer service skills.
  • A genuine interest in food and beverage.
  • A positive and enthusiastic attitude and be an excellent team player.
  • The ability to remain calm under pressure and be excited to work in a vibrant, busy environment.
  • Previous experience within hospitality industry would be ideal but not essential.

EQUAL EMPLOYMENT OPPORTUNITIES

HIRING PRACTICES


The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.


tvg hospitality recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner.

tvg may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.


Benefits


We believe in development and welcome the opportunity to work with our staff to reach career goals and personal development.

In addition to a fantastic working environment and best in the industry colleagues, we are pleased to offer a comprehensive benefits package including:

  • Generous site discount
  • Free gig tickets


 Perk Box
  • A team member platform offering a huge variety of discounts and rewards
  • Pension Scheme
  • Training and career development
- £250 Refer a friend bonus