Administrator

1 week ago


Gloucester, Gloucestershire, United Kingdom Home Instead Full time
Company Description

Job Description:

Job Purpose


To perform a wide variety of administrative duties in a timely manner to support the smooth running of the office.

To co-ordinate office activities effectively and efficiently in order to provide the highest quality service to clients.

The Role

  • Responsible for all aspects of office administration activities whilst being reactive to the needs of the business.
  • Warmly greet visitors to the office; answer phone calls in a polite professional manner, passing on clear messages where appropriate.
  • Maintain effective systems ensuring that all filing and databases are kept up to date.
  • Support service delivery process including ensuring compliance, collecting activity logs and updating systems.
  • Coordinate holidays for the office team and Care Professionals.
  • Responsible for coordinating the oncall rota and handover.
  • Support the recruitment and preemployment checks processes where appropriate.
  • Coordinate Care Professional retention activities such as newsletters, Care Professional of the month /quater etc.
  • Accountable for invoicing and payroll administration including entering billing hours and expenses.
  • Support projects and IT initiatives where appropriate.
  • Control the office supplies and make sure it is in accordance with office needs.
  • Carry out any other duties deemed necessary for the successful operation of the business.
  • Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
  • To offer parttime (Flexi hours) or full time admin support to all aspects of the business
  • Ensure all filing and data is up to date
  • To undertake any support or admin duties as required by the Franchise Owner or Care Manager
  • Be flexible to meet the demands of the business including participating in an oncall rota. Which means it may require you to support team members emergency situations
  • Processing job applicants and booking in for Interview.
  • Networking in the local community and supporting marketing activities.
  • Care scheduling
  • Accountable for invoicing and payroll administration including entering billing hours and expenses.
  • Process invoices and follow up where appropriate with clients and suppliers.
  • Support the reconciliation of bank statements and preparation of monthly accounts.
  • Support projects and IT initiatives where appropriate.
  • Control the office supplies and make sure it is in accordance with office needs.

Qualifications:

Essential Criteria

  • Competent using office programs (e.g. MS Office, Google Docs etc.) with the aptitude to learn new software & systems.
  • Proven experience in office administration within a busy office environment.
  • Strong organisational skills with the ability to multitask.
  • Selfmotivated and able to work flexibly.
  • Excellent written and verbal communication skills.
  • Keen eye for detail and the ability to work accurately under pressure.
  • Strong team player with the confidence to work alone.

Competencies

Core Competencies
Driving Results

Customer Focus

Influencing

Teamwork & Collaboration

Communication & Relationship Management

Living Home Instead

Agile Learner

Role Specific Competencies
Quality Focus

Adapting to Change

Planning & Organising

Additional Information


If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.


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