Reception Team Member

1 week ago


Reading, Reading, United Kingdom RBH Management Full time

Job Ref:
RBH13569

Branch:
Crowne Plaza Reading

Location:
Crowne Plaza Reading, Reading

Salary/Benefits:
£22,425 per annum

Contract type:
Permanent

Hours:
Full Time

Shift pattern:
AM/PM/ Night shifts

Hours per week:40

Posted date:01/02/2024

Closing date:03/03/2024

JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first.

Our approach to diversity in the workplace, health wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...


A DAY IN THE LIFE OF A RECEPTION TEAM MEMBER AT CROWNE PLAZA READING

  • What you'll be doing..._
Reporting to the Front Office Manager, you can expect your working day to include the following.

  • To work either AM, PM, or middle shifts within Reception.
  • Cover night shift in the rare event the main night team are unavailable.
  • To ensure that all guests and visitors receive a warm welcome and a lasting first impression of the hotel.
  • To ensure that any special requests made by guests are followed through with respective department.
  • Complete shift checklists to ensure consistency of service delivery and preparation for the next shift.
  • Strive as a team to exceed departmental targets including financial, guest review, loyalty enrolment, and loyalty recognition.
  • Additional tasks as requested by Management should the situation arise.

WHAT WE NEED FROM YOU

  • We hire mostly on personality potential but here are a few of our requirements..._
To succeed in the role of Reception Team Member, you will need the following qualities and skills.

  • To assist colleagues and other members of staff to create teamwork and quality service through communication.
  • To adopt a 'can do' attitude towards all aspects of customer service through a proactive and flexible approach to meeting customer needs.
  • The successful applicant for this role will deliver excellent customer service, have a positive 'can do' attitude, be willing to learn and show that they care.
  • Multitasking, thinking ahead, and understanding wholehotel teamwork are essential skills.

WHAT WE OFFER

  • You will have access to a benefits package we believe truly works for our people and enhances our overall culture..._
- _You will have access to a benefits package we believe truly works for our people and enhances our overall culture..._

  • Discounted hotel room rates for you and your friends family
  • Extra days holiday for your birthday
  • Flexible working arrangements
  • Pension
  • Free meals on duty saving you over £1000 per year
  • Uniforms
  • Free staff parking
  • In house complimentary gym or gym discounts
  • Training and Career progression opportunities
  • Recommend a Friend Scheme
  • Employee of the Month/ Year
  • IHG Rewards Points for Top performers
  • 50% discounts on Food Beverage across all IHG hotels
  • Incentive plan
To learn more about our full benefits package, click here to watch our employee benefits video.

EQUAL OPPORTUNITIES

#LifeatRBH


Situated along the bank of the River Thames, Crowne Plaza Reading is an elegant retreat primed for business success, lavish banquets and a strategic base for discovering London.

With 122 bedrooms, the hotel offers guests a luxurious and relaxing stay.

Crowne Plaza Reading is 1 hour's drive from central London and is an ideal based to treat the family to escapades at Thorpe Park or LEGOLAND Windsor theme parks.


If visiting with family, for a seminar or wedding, leave a gap for time in the sumptuous Leisure Club, with its infinity-effect pool, sauna and 5 luxury treatment rooms.



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