Housing Options Officer

2 weeks ago


Crawley, West Sussex, United Kingdom MMP Consultancy Full time

MMP Consultancy are working with an excellent organisation to recruit a Housing Options Officer to work on a temporary contract in Surrey.


We are looking for a strong communicator, to provide comprehensive housing advice to the public to prevent homelessness where possible, enable customers to make informed decisions based on an understanding of the options available to them and to maximise the use of good quality housing across all tenures.


Responsibilities:

  • Providing, as a member of the Housing Options Team, a comprehensive housing options service to the public
  • Retaining their current accommodation, obtaining alternative accommodation, debt counselling, mortgage advice, welfare benefits and income maximisation advice
  • Advice on landlord and tenant disputes and generally wherever possible to assist individuals to secure accommodation suitable for their needs
  • Offer free, confidential and impartial information and advice to the public about their housing rights and obligations under legislation and Council policy
  • To arrange for homeless applicants to be placed in temporary accommodation where a duty to do so has been triggered in accordance with current legislation and procedures.
  • To ensure the most effective use is made of temporary accommodation, especially in relation to the cost to the Council of providing it and to the needs of the applicant.
  • To refer homeless applicants to other Local Authorities where appropriate.
  • To arrange for the storage of furniture and belongings of homeless applicants, where the Council has a duty to assist them with this, in accordance with current procedures.
  • To write up detailed case notes, reports and housing plans, ensure that uptodate file notes and other records, including computerised records are maintained, conduct correspondence and deal with telephone enquiries as appropriate.
  • To provide advice about the Council's Housing Register including advice to people who are neither eligible or do not qualify to join the Housing Register.
  • To provide advice bout rights of occupation and security of tenure including but not limited to, cases of relationship breakdown, rights to the matrimonial home, ousters, injunctions and property transfer orders.
  • To intervene in landlord/tenant disputes in the private sector with the object of preventing illegal evictions and homelessness.

Skills & Abilities:

  • Able to work on own initiative
  • Able to prioritise workloads and meet deadlines
  • Excellent communication skills at all levels
  • Developed negotiating skills
  • Good written and oral communications skills
  • Be confident and competent with standard IT packages


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