Current jobs related to Customer Service Representative - AshtonunderLyne, Tameside - OT Group Ltd

  • Customer Service Representative

    2 weeks ago

    Ashton-under-Lyne, Tameside, United Kingdom Three Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Advisor. As a key member of our sales team, you will be responsible for delivering exceptional customer service and sales experiences that meet and exceed our customers' expectations.Key ResponsibilitiesProvide personalized customer service...

  • Customer Service Representative

    2 weeks ago

    Ashton-under-Lyne, Tameside, United Kingdom Three Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Advisor. As a key member of our sales team, you will be responsible for delivering exceptional customer service and sales experiences that meet and exceed our customers' expectations.Key ResponsibilitiesProvide personalized customer service...

  • Customer Service Representative

    1 month ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside Council Full time

    Contract Type: PermanentSalary: Grade C. SCP 5 £11,750 - SCP 6 £11,946 (Actual salary)Hours Per Week: 18 Hrs Per Week Monday - Friday, 5 afternoons (hours to be confirmed)Base Location: Tameside One, Market Place, Ashton Under LyneThe RoleThis position presents an exciting opportunity for a dedicated and motivated individual to become a part of our...

  • Customer Service Representative

    1 month ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside Council Full time

    Contract Type: PermanentSalary: Grade C. SCP 5 £11,750 - SCP 6 £11,946 (Actual salary)Hours Per Week: 18 Hrs Per Week Monday - Friday 5 afternoons (hours to be confirmed)Base Location: Tameside One, Market Place, Ashton Under LyneThe RoleThis position presents an exciting opportunity for a dedicated and motivated individual to become a part of our Customer...

  • Customer Service Representative

    1 month ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside Council Full time

    Contract Type: PermanentSalary: Grade C. SCP 5 £11,750 - SCP 6 £11,946 (Actual salary)Hours Per Week: 18 Hrs Per Week Monday - Friday 5 afternoons (hours to be confirmed)Base Location: Tameside One, Market Place, Ashton Under LyneThe RoleThis position presents an excellent opportunity for a dedicated and motivated individual to become a part of our...

  • Customer Service Sales Representative

    1 month ago

    Ashton-under-Lyne, Tameside, United Kingdom dormakaba Full time

    Company Overview At dormakaba, we are committed to fostering a workplace that values diversity and inclusion. We believe that the success of our organization is driven by the unique contributions of each team member. Key Responsibilities Deliver exceptional customer service and support to clients at the trade counter. Assist customers in selecting products...

  • Sales Representative

    4 days ago

    Ashton-under-Lyne, Tameside, United Kingdom Currys Full time

    About the Role:We are seeking a highly motivated and customer-focused Sales Colleague to join our team at Currys. As a Sales Colleague, you will be responsible for providing exceptional customer service, selling products, and supporting customers with their technology needs.Key Responsibilities:Ask the right questions to match customers with products.Make...

  • Sales Representative

    1 week ago

    Ashton-under-Lyne, Tameside, United Kingdom D.M Limited Full time

    About UsD.M Limited is a family-run business that values attitude over technical skills. We're looking for ambitious and driven individuals who can provide world-class customer service.What We OfferUncapped earning potentialCompany demonstrator vehicle28 days holiday (including Bank Holidays)Pension SchemeCycle to work schemeAbout the RoleWe're seeking a...

  • Sales Representative

    1 week ago

    Ashton-under-Lyne, Tameside, United Kingdom D.M Limited Full time

    About UsD.M Limited is a family-run business that values attitude over technical skills. We're looking for ambitious and driven individuals who can provide world-class customer service.What We OfferUncapped earning potentialCompany demonstrator vehicle28 days holiday (including Bank Holidays)Pension SchemeCycle to work schemeAbout the RoleWe're seeking a...

  • Business Development Representative

    3 weeks ago

    Ashton-under-Lyne, Tameside, United Kingdom Regional Steels UK Ltd Full time

    Job Summary:We are seeking a highly motivated and experienced Sales Executive to join our team at Regional Steels UK Ltd. As a Sales Executive, you will be responsible for driving sales growth and building strong relationships with our customers.Key Responsibilities:Develop and execute sales strategies to meet and exceed sales targetsBuild and maintain...

  • Customer Experience Manager

    2 weeks ago

    Ashton-under-Lyne, Tameside, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our in-store management team, you will be responsible for delivering exceptional customer service and driving sales growth in your assigned area.Key ResponsibilitiesCustomer Service: Provide outstanding customer...

  • Outpatient Services Reception Coordinator

    1 month ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    Position Overview Outpatient Services Reception Coordinator - Band 3, 30 hours - Permanent Note: Previous applicants need not apply We are seeking a dependable and motivated individual to become a vital part of our dynamic team, delivering a professional and efficient reception and administrative service for the Trust's Outpatient Services. The Outpatient...

  • Financial Services Manager

    2 weeks ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Financial Services Manager to join our team at Tameside and Glossop Integrated Care NHS Foundation Trust. As a key member of our Financial Services Team, you will play a crucial role in ensuring the provision of high-quality financial services to our stakeholders, including service users.Key...

  • Financial Services Manager

    3 weeks ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Financial Services Manager to join our team at Tameside and Glossop Integrated Care NHS Foundation Trust. As a key member of our Financial Services Team, you will play a crucial role in ensuring the provision of high-quality financial services to our stakeholders, including service users.Key...

  • Financial Services Manager

    2 weeks ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Financial Services Manager to join our team at Tameside and Glossop Integrated Care NHS Foundation Trust. As a key member of our Financial Services Team, you will play a crucial role in ensuring the effective management of our financial operations.Key ResponsibilitiesAssist in the provision of...

  • Financial Services Manager

    2 weeks ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Financial Services Manager to join our team at Tameside and Glossop Integrated Care NHS Foundation Trust. As a key member of our Financial Services Team, you will play a crucial role in ensuring the effective management of our financial operations.Key ResponsibilitiesAssist in the provision of...

  • Technical Service Delivery Manager

    2 weeks ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    About the RoleThe Tameside and Glossop Integrated Care NHS Foundation Trust is seeking a highly skilled and experienced IT Operations Coordinator to join our team. As a key member of our ICT Services team, you will be responsible for the monitoring, support, implementation, and delivery of our ICT services across the entire Trust during core hours.Key...

  • Technical Service Delivery Manager

    2 weeks ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    About the RoleThe Tameside and Glossop Integrated Care NHS Foundation Trust is seeking a highly skilled and experienced IT Operations Coordinator to join our team. As a key member of our ICT Services team, you will be responsible for the monitoring, support, implementation, and delivery of our ICT services across the entire Trust during core hours.Key...

  • Financial Services Manager

    1 week ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    Job SummaryWe are seeking a highly skilled Financial Services Manager to join our team at Tameside and Glossop Integrated Care NHS Foundation Trust. As a key member of our Financial Services Team, you will play a crucial role in providing financial advice and information to stakeholders, including service users.Main ResponsibilitiesAssist in the provision of...

  • Financial Services Manager

    1 week ago

    Ashton-under-Lyne, Tameside, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

    Job SummaryWe are seeking a highly skilled Financial Services Manager to join our team at Tameside and Glossop Integrated Care NHS Foundation Trust. As a key member of our Financial Services Team, you will play a crucial role in providing financial advice and information to stakeholders, including service users.Main ResponsibilitiesAssist in the provision of...

Customer Service Representative

3 months ago

AshtonunderLyne, Tameside, United Kingdom OT Group Ltd Full time

About the role


Working within a close-knit and friendly customer service team at our HQ, you will be part of delivering a truly first class service to our customers and championing the heart of our business.

Day to day, you'll ensure the completion of all Customer orders and enquires that are received through various channels.

Alongside this, you'll be responsible for putting the Customer experience and satisfaction as the highest priority, working closely with colleagues and stakeholders in sync to ensure that this is achieved.


To be successful in this role, you'll act as main point of contact for customers, taking responsibility for enquiries / queries and providing solutions.

You'll be self-motivated, with the ability to influence and confidently make decisions whilst maintaining a professional image to internal departments and external customers.


Key responsibilities & accountabilities

  • Completion of all order processing accurately on day of receipt
  • To proactively solve any Customer enquiry on day of receipt, received via various channels and keep the Customer informed at all times
  • To suggest additional / alternative products / services to Customers
  • To capture and provide feedback to line manager on Customer concerns / escalations / improvements to the Customer experience
  • To work within defined service level agreements and key performance indicators
  • To develop and maintain an extensive knowledge on systems and processes
  • To communicate, coordinate and support colleagues and stakeholders as necessary
  • To complete any admin tasks that are assigned
  • To maintain a positive, empathetic and professional approach to Customers at all times
  • To be confident in interacting with a Customer through all channels of contact
  • Undertake all activities in line with Company Health, Safety, and Environmental policies and procedures and participate in the development of a safe and healthy workplace.

Key Competencies

Agility - Ability to demonstrate quick decision making. Responsive to customer needs and is focused on delivery. Willing and able to adapt and flex approach to changing business and customer needs. ***- Creating the best possible experience for clients and their customers

  • Will take ownership for customer complaints referred to them.
  • Able to work under own initiative.

Partnership - Collaborates across the company and fosters long term relationships internally and externally. Communicates effectively, managing all stakeholders. Promotes effective team working which supports knowledge sharing and a positive and respectful working environment. ***- The ability to listen, express and articulate information effectively.

  • Excellent written and verbal communication skills with Stakeholders at all levels.
  • Demonstrates essential interpersonal skills i.e. listening carefully to others, ensuring dialogue is two ways; observing and questioning.
Innovation
-Proactively seeks ways to improve products, services and processes. Demonstrates a creative approach to solving problems and generating innovative solutions, which may include simplification, automation and digitisation.

  • Contributes effectively within team meetings.
  • Suggests ideas to improve efficiency and resolve problems.
  • Sharing knowledge.

Integrity - Takes accountability and owns issues. Finds solutions to challenges and is trusted to deliver consistent high quality outputs.

  • Learns from experience with a focus on continuous improvement

Skills & Experience

  • Passionate about delivering exceptional customer service
  • Ideally previous customer service / contact centre experience (but not essential)
  • Good communication and listening skills
  • Excellent admin / organisational skills
  • Ability to prioritise own workload and work to tight deadlines
  • Reliable, can do attitude
  • Polite, friendly telephone manner
  • Ability to build relationships and network well with others
  • Computer literate (excel beneficial)
  • Zendesk experience an advantage
  • A customer service / business admin qualification would be advantageous

Job Types:
Full-time, Permanent, Fixed term contract

Salary:
£20,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Discounted or free food
  • Free parking
  • Onsite parking

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Ashton-UnderLyne, OL7 0QN: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
One location