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Visitor Experience Officer

3 months ago

Godalming, Surrey, United Kingdom National Trust Full time

Summary Are you a creative individual who has a passion for marketing and communications? We'd love you to bring your skills to the biggest conservation charity in Europe.

With engaging stories to tell, there's always something to share with our visitors, and itwill be you job to make sure we're doing that all year round

This role will involve being scheduled in as Duty Officer for the sit on weekdays and weekends.
The ability to work weekends and bank holidays is crucial.

Interviews for this role will be held week commencing 7th February.


What it's like to work here Winkworth is perfect for visiting any time of the year as the landscape changes with the seasons.

The collection provides an impressive backdrop to a host of activities from family woodland walks, photographic and artistic inspiration,special children's events such as half term trails and camping, and Heritage Open Days for preserving and maintaining the special history and natural habitat of the area.

What you'll be doing The Visitor Experience Officer is responsible for programming andinterpretation at a property. The programming encompasses all the events, and the interpretation is all the signage.

Main responsibilities include:

  • Working with the wider team (Welcome Team, Gardeners, Food and Beverage) to create, coordinate, and successfully implement events that keep Winkworth's 'spirit of place' in mind.
  • Crafting and maintaining relationships with third party providers.
  • Managing volunteers at Winkworth
  • Handling the event budget for Winkworth
  • Advertising events with posters in the arboretum and on the website.
  • Acting as Duty Officer on a rota basis.
  • Supporting MarComms by being available to post on social media, and update emergency notices on the website.
  • Supporting the Welcome Manager and the welcome team during the day to day operation
  • Working alongside the Welcome Manager to ensure interpretation and messaging are coherent across the visitor experience journey

Who we're looking for It's a meaningful role at a lively property, and we need someone who can take on a challenge.

To deliver this role successfully, you'll need to have:

  • A flexible customer focused approach, with high standards of customer service
  • Good communication skills, enabling positive relationships, both externally and internally
  • Experience of working to multiple deadlines and managing own workload
  • Outstanding organisation and planning skills, and a good eye for detail
  • Good communication skills, both verbal and written
  • A hard working approach, be committed and a teammate
  • Experience of producing interpretation, marketing or promotional material
  • Knowledge of relevant Health & Safety procedures
The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audienceswe serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust properties for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice
Click here to find out more about the benefits we offer to support you.