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People Services Advisor

3 months ago

Doncaster, Doncaster, United Kingdom DFS Full time

Make yourself at home

It takes a whole lot of passion to be at the centre of what makes a house feel like home — and that's just what we do at DFS.


We're the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969.

We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together.


We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills — so you can really 'find your thing'.

Are you ready to make yourself at DFS?

A bit about the role
To provide proactive and efficient support to the business. Key end to end People processes covering all elements of the
employee life cycle. Assisting with Employee Relations issues and keeping up to date policies and processes.

Key responsibilities include

  • Processing key processes including offers, transfers and leavers
  • Completing criminal record checks and Subject Access Requests
  • Providing project support to the People Team
  • Coaching managers through People processes to develop their knowledge and confidence in dealing with queries
  • Providing support and advice to managers and employees on generalist HR issues including disciplinary, absence management, policies and procedures and performance management
  • Dealing with various People queries throughout the business
  • Providing advice and guidance for managers on People processes and policies
  • Using HR information systems to access, input and compile data
  • Supporting colleague relationships, responding to queries or problems that they have and managing their expectations
  • Monitoring, reviewing and supporting the updating of People policies
  • Supporting managers with various Employee Relations cases, including grievance and disciplinary
  • Acting as the point of contact for managers, colleagues and other People team members

What were looking for Capabilities Required**- Excellent planning and organisation skills with the ability to manage conflicting priorities.

  • Ability to work independently and use own initiative.
  • Strong verbal & written communication.
  • Ability to build relationships with a variety of stakeholders.
  • Demonstrate flexibility and adaptability to be successful in a changing environment.
  • Highly accurate and have attention to detail.
  • Ability to adhere to confidentiality and data protection principles at all times.
  • Strong interpersonal skills, particularly sensitivity and empathy.
  • Ability to work under pressure and have good time management skills.

Experience / Qualifications

  • Proven work experience as an HR advisor or relevant role
  • Experience with HR software preferred, but not essential
  • Computer literacy (Google Workplace in particular)
  • Basic understanding of HR policies and processes
  • Excellent communication skills
  • Strong analytical skills
  • CIPD qualification desired but not essential

We're in your corner
We want you to really feel at home at DFS, with the support you need to do your best work, as well as a range of great benefits:

  • Performance Related Bonus Scheme
  • A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell)
  • Holiday allowance the time you need to rest and relax (and the longer you're with us, the more time you'll get)
  • Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member
  • Access to a range of high street & online discounts from: Sainsbury's, ASOS, Currys PC World, IKEA, John Lewis and more.
  • Discounted Gym and Cinema memberships to help you unwind
  • Progression and Development opportunities to grow your skills
  • Group Pension Scheme
  • Group Sharesave Scheme
  • Life Assurance & Company Sick Pay

We're an equal opportunities employer
We're a family of individuals passionate about building a diverse and inclusive workplace. We love to celebrate and encourage our people to be their true selves. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital state, or disability status.

Everyone is welcome

Job Reference:
DFS03024