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Head of Systems and IT

3 months ago


Camden Area, Greater London, United Kingdom Manolo Blahnik Full time

Department:

OperationsnReports to:

Chief Operating OfficernDirect reports:
Systems Manager, IT Manager

Our Values:

nEvery day the energy, creativity and passion of Manolo permeates through our business.nWe believe in the artist and the artisan; we are innovative while still protecting our heritage.nWe strive for timeless beauty and quality craftmanship.nWe celebrate curiosity and believe in working proactively and being solution focused.nWe believe in upholding family values; we treat everyone with honesty, respect and kindness while nurturing our teams to deliver excellence.nWe believe in making people smile.


Purpose:

nThe Head of Systems & IT has overall responsibility for the secure and effective operation of all computer systems, related applications, hardware, software and on property infrastructure that is used within the Manolo Blahnik Group.

They will be required to arrange the setup and maintenance of the company's computer infrastructure and related areas. We are looking for commercially minded and a strong leader with a hands-on approach and people skills. They must have the ability to build key relationships and be comfortable working with non-technical users. The Head of Systems & IT will execute the strategy of modernisation and optimisation of software and technical infrastructure. They will be part of Senior Management Team.

Responsibilities:

nLead the IT Manager and System Manager and provide direction to be cascaded to their direct reportsnOverall responsibility for all the systems and technical infrastructure used within the Manolo Blahnik Group.nOversee IT, security, support and network management with an external provider.nEnsure existing systems are being constantly optimised in line with company operationsnInterpret business needs and recommend efficient system designs and take ownership for any upgrades and strategic enhancements.nManage the relationships and contract life cycle of technology vendorsnFull budget accountabilitynLead projects with internal users and external consultants.nDeliver new systems or system upgrades within the budget and on time.nOversee integrations or EDI between the company ERP, third parties and vendors.nDraft and publish user documentation.nEnsure all employees are appropriately trained on relevant platforms in order to be able to work securely and effectively.nIdentify problematic areas and implement timely strategic solutions.nDesign, develop, implement and coordinate systems, policies and procedures.nEnsure governance and compliance of the technology incl GDPRnDesign systems architecture and solutions with compliance, cyber and information security at the heart, ensuring Data Protection and PCI-DSS are addressed as standard.nOversee all communication systems including company phones and mobiles.nEnsure security of data, network access and backup systems.nContinuously review and improve security controls, ensuring they are auditable and assess the risks.nPreserve assets, information security and control structures.nHandle annual budget and ensure cost effectiveness.nConsider ESG all times and how technology can be adapted or utilised to be more responsible.


Leadership and mentoring:

nTeam Management & Succession Planning - have clear personal development plans for direct reports to ensure growth, progression and succession planning within the team.nCoach and mentor team members.nMaintain enjoyable and respectful work environment.nAny other tasks as requested.


System Skills and Experience Required:

nPrevious experience in a Head of Systems/IT role is essential.nExperience/knowledge of opening new store locationsnKeen awareness of Systems/IT trends and emerging technologies.nStrong experience of leadership, managing teams through periods of change and growth.nProject management experience in implementing new software solutionsnKnowledge of PLM (ideally Centric) POS and ERP (Ideally Netsuite).nExperience of administering Microsoft Entra (AD), Teams, SharePoint, Exchange and Office365 applicationsnKnowledge of network infrastructure, Microsoft Azure, AWS, Google Cloud Platform, hosting centres, etc.nKnowledge of security control and CCTV systems.nKnowledge of EDI protocol and processes for US wholesale business.nExperience of technical support and computer operations.nKnowledge of network, Microsoft Active directory, IP Phone systemsnProficient in Microsoft Office applications.nAbility to be pro-active, use initiative and work independentlynAbility to influence internal stakeholders and challenge approaches if needednAbility to prioritise tasks and ensure delivery of results within tight deadlines.nExcellent communication skills with the ability to work with cross-functional teams and multiple stakeholders across the business.nStrong and effective presentation and reporting skills.nAble to build relationships and network easily, both internally and externally.nSolution-based mindset.

nHigh level of finesse and excellence required in delivery of all projects


Our Commitment to Diversity, Equality and Inclusion:nManolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging.

We recruit and reward based on capability and performance.

By joining Manolo Blahnik, you will be part of our 50 to 500 Commitment to "be a force for good" which seeks to create a lasting legacy and positively contributing to its continued expansion and success balancing our impact on people and the planet.

Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination.

We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions.nIf you need reasonable adjustments at any point in the application or interview process, please let us know.


Our Benefits:

n4 pairs of Ambassador Shoes per year.n50% Friends and Family Discount.n25 days holiday with an additional day off for your birthday, plus bank holidays.nOption to buy an additional 5 days holiday.nHybrid working modelnPension Contribution.nPrivate Medical Insurance.n2 Executive Coaching Sessions per year.nEnhanced Family Friendly Policy.nWorkplace Nursery – salary sacrifice based childcare scheme.nCycle to work scheme.nBippit - financial wellbeing platformnEmployment Engagement Calendar.