Housekeeping Evening Supervisor

2 weeks ago

London, Greater London, United Kingdom RAFFLES Full time

Company Description

Raffles London at The OWO on London's Whitehall, unites the allure and heritage of Raffles with one of the world's most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.


This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences.

Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco.

The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.


Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.


  • At Raffles, you arrive as a guest, leave as a friend and return as family.

An exceptional opportunity presents itself for a
Housekeeping Evening Supervisor to join the
Rooms Department at Raffles London at the OWO.


Reporting into
Assistant Executive Housekeeper, you will be responsible for leading the operation of the housekeeping department throughout the evening with the support of the Evening Office Coordinator.

To maintain a strong liaison with the Front Office team to ensure accurate room updates. The Evening Housekeeper should motivate, train and manage the Evening team to achieve the standards.

To work closely with the Housekeeping Trainer to identify training needs and meet basic The Raffles at the OWO training deadlines.

Specifically, as the
Housekeeping Evening Supervisor your responsibility's will include:

  • To provide day to day direction & allocation of tasks for room attendants and house porters on the floor.
  • To participate in or lead morning departmental meetings and/or training sessions.
  • To liaise with other departments to ensure positive communication and offer support.
  • To maintain effective communication with the housekeeping department and escalate any issues or problems to Senior/Head/Executive Housekeepers
  • To ensure smooth running of housekeeping team through effective teamwork
  • To report any maintenance faults and to ensure that repairs are carried out.
  • To maintain excellent grooming standards.
  • To be knowledgeable of all the hotel service/outlets to respond to any guest requests/requirements and work in a warm manner with the Front of Office and Guest relation Teams.
  • To ensure that the team uses Knowcross to communicate smoothly.
  • To be aware of the status of all rooms, to follow up and to respond promptly to any room or queries i.e., room placed in Q, from the Front office team.
  • To be flexible in your working hours, inline with business requirements.
  • Always wellgroomed according to the Raffles London grooming guidelines.
  • Always ensure your uniform is clean and in good condition.
  • Be flexible according to the business needs.

Who are we looking for?

  • Ability to communicate clearly and efficiently in English.
  • Recent experience within in 5star hotels or a similar role
  • Market knowledge of competitors and event industry trends
  • Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation
  • To provide exceptional service for the guests with attention to details.
  • Able to work within a team
  • Ability to multitask and remain calm under pressure
  • To be detailoriented

Additional Information Why join our Raffles team?**Not only will you be joining one of the world's best hotels you will also receive great benefits including:
  • 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
  • Staff meals whist on duty.
  • Free dry cleaning for uniform.
  • Employer pension contribution of 3%
  • Enhanced sick pay.
  • Enhanced maternity, paternity and adoption pay.
  • Life Assurance 1x salary
  • Employee assistance program, including virtual GP and financial advice.
  • Season ticket loans and cycle to work scheme.
  • Colleague gifting to celebrate special occasions.
  • Paid days off to move house or give back time to a charity of your choice.
  • Internal learning and development programmes tailored to you.
  • Funfilled events, whether that's a pub quiz, team run or festive party.
  • Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
  • Worldwide development opportunities across Accor's extensive brand portfolio.

What are the Raffles Values?

Be You:
Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind:
Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy:
Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident:
Openly shares knowledge and sk

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